Company Description Xalient is a global boutique specialising in the convergence of identity-driven security and secure networking. We help the world’s leading enterprises stay secure, connected, and ready for the future - bringing together deep technical expertise, business insight, and AI-powered innovation to solve the complex challenges of modern digital businesses. Independent by design and driven by a passion for exceptional service, Xalient combines global reach with the agility and customer intimacy of a boutique provider. Our advisory, professional, and managed services teams operate across the UK, US, EMEA and Asia - delivering fast, tangible outcomes and long-term impact. Xalient is trusted by forward-thinking enterprises to reduce risk, optimise performance, and navigate today’s digital complexity with confidence. This is a remote, working from home role, and offers a competitive salary and benefits package. Position We are seeking an experienced Level 3 Security Support Engineer to join our Zscaler Managed Services team. This role is responsible for advanced troubleshooting, implementation, and optimization of Zscaler security solutions. As a key escalation point, you will work closely with clients, internal teams, and vendors to ensure seamless security operations. What you’ll be doing Provide Level 3 support for Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) solutions. Troubleshoot complex issues related to connectivity, policy enforcement, authentication, and performance. Lead root cause analysis and resolution of critical incidents. Implement and optimize Zscaler configurations in alignment with security best practices. Collaborate with vendors and internal teams to resolve escalated issues. Assist in designing and deploying Zscaler solutions for new implementations. Develop and maintain documentation for configurations, troubleshooting procedures, and best practices. Conduct technical training sessions for Level 1 and Level 2 support teams. Monitor system performance and recommend enhancements. Stay updated on Zscaler product updates and industry trends. Requirements: What you’ll need 5+ years of experience in network security or cloud security engineering roles. Expertise in Zscaler technologies, including ZIA, ZPA, and Zscaler Client Connector. Strong understanding of networking protocols (TCP/IP, DNS, HTTP/HTTPS, GRE, IPsec, etc.). Experience with authentication protocols (SAML, OAuth, LDAP, Active Directory, etc.). Familiarity with firewall policies, proxy configurations, and secure web gateways. Proficiency in troubleshooting tools such as Wireshark, packet capture, and Zscaler logs. Experience in integrating Zscaler with SD-WAN, VPN, and cloud environments. Excellent problem-solving skills and the ability to work under pressure. Strong communication skills with experience in customer-facing roles. Zscaler Certified Cloud Administrator (ZCCA) or Zscaler Certified Cloud Professional (ZCCP) preferred. Preferred Qualifications: Experience with scripting and automation (Python, PowerShell, etc.). Knowledge of other security technologies (CASB, DLP, Zero Trust frameworks, etc.). Experience in a managed services or enterprise IT support environment. Other information: Why Join Us? Work with cutting-edge cloud security technologies. Collaborative and dynamic work environment. Opportunities for professional growth and certifications. Competitive salary and benefits package. Equal Opportunities Statement We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age. Our Commitment to Diversity

Company Description Xalient is a global boutique specialising in the convergence of identity-driven security and secure networking. We help the world’s leading enterprises stay secure, connected, and ready for the future - bringing together deep technical expertise, business insight, and AI-powered innovation to solve the complex challenges of modern digital businesses. Independent by design and driven by a passion for exceptional service, Xalient combines global reach with the agility and customer intimacy of a boutique provider. Our advisory, professional, and managed services teams operate across the UK, US, EMEA and Asia - delivering fast, tangible outcomes and long-term impact. Xalient is trusted by forward-thinking enterprises to reduce risk, optimise performance, and navigate today’s digital complexity with confidence. Position The Network Support Engineer – Level 2 reports to the Network Support Team Lead and the Network & Network Security Support Manager – Level 2. This role is part of a 24x7 support team providing services to Xalient’s managed services customers. Engineers are assigned to squads consisting of Level 1–3 engineers, a Squad Lead, and an Incident Manager, working in 9-hour rotating shifts. The primary focus of this role is real-time incident resolution. As an escalation point for Level 1 engineers, the Level 2 engineer collaborates with the Squad Lead to triage, diagnose, and resolve issues across LAN, (SD-)WAN, Wi-Fi, and network security technologies. This includes managing moderately complex incidents with thorough troubleshooting, ensuring compliance with SLAs and operational standards. Level 2 engineer will be required to escalate unresolved or high-severity cases to Level 3 with clear technical documentation to maintain service continuity. While lower-priority or scheduled tasks may be handled when possible, incident response remains the top priority for this role to minimise customer impact and meet SLA commitments. Working in multi-vendor environments, the engineer will also contribute to trend analysis and continuous improvement through technical knowledge sharing and high-quality shift handovers. Adherence to Xalient’s technical and procedural standards, and effective collaboration across shifts, is essential to consistent service delivery. The role requires participation in a rotating 24x7x365 schedule, including weekends, holidays, and religious or cultural observances. Participation in an on-call rota may also be required to support critical incidents outside of standard hours. What you’ll be doing Resolve Level 2 network incidents across LAN, (SD-)WAN, Wi-Fi, and security technologies, using solutions from vendors such as Aruba, Silver Peak, Fortinet, Cisco, and Palo Alto Act as an escalation point for Level 1 engineers, validating troubleshooting steps and supporting their development. Prioritise incident response over non-urgent tasks to adhere to defined SLAs, maintain high service availability and ensure detailed shift handovers. Collaborate during major incidents with Squad Leads, Level 3 engineers, and Incident Managers to support rapid resolution. Perform proactive maintenance tasks like backups, firmware reviews, and health checks to reduce reactive support. Maintain accurate documentation, including network diagrams, configs, and change records to support audits and operations. Engage with vendors and ISPs to coordinate support tickets, RMAs, and troubleshoot connectivity or circuit issues. Requirements What you'll need Minimum 3 years of hands-on experience in a network support or engineering role within a managed services provider or ISP, ideally in a 24x7 or shift-based environment. Strong understanding of enterprise networking, including routing, switching, firewalls, SD-WAN, Wi-Fi, and public cloud connectivity. Proven Professional-level hands-on experience with multi-vendor environments, including technologies from Cisco, Fortinet, Meraki, Palo Alto, Aruba, Silver Peak/Aruba EdgeConnect, and Zscaler. Skilled in network troubleshooting, using tools like iPerf, packet capture, traceroute, and monitoring platforms (e.g., LogicMonitor, SolarWinds). Familiarity with ITSM tools such as ServiceNow for incident and change management. Knowledge of ITIL processes, particularly incident, problem, and change management in SLA-driven support environments. Strong communication and collaboration skills, with the ability to support Level 1 engineers, contribute to complex incident resolution, and maintain clear documentation and shift handovers. Education: Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field, or equivalent hands-on industry experience. Professional-level industry certifications, including at least one of the following: Cisco Certified Network Associate (CCNA) Cisco Certified Network Professional (CCNP) Fortinet Fortinet Certified Professional (FCP) Aruba Certified Professional (ACP) – e.g., Switching, Mobility Palo Alto Networks PCNSA Preferred Qualifications: Completion of vendor training or certifications in SD-WAN technologies (e.g., Silver Peak, Fortinet, Cisco SD-WAN) ITIL Foundation certification or a demonstrable understanding of incident, change, and problem management processes in an ITIL-aligned environment. Why Join Us? Work with cutting-edge cloud security technologies. Collaborative and dynamic work environment. Opportunities for professional growth and certifications. Competitive salary and benefits package. Other information Equal Opportunities Statement We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age. Our Commitment to Diversity

Company Description Xalient is a global boutique specialising in the convergence of identity-driven security and secure networking. We help the world s leading enterprises stay secure, connected, and ready for the future - bringing together deep technical expertise, business insight, and AI-powered innovation to solve the complex challenges of modern digital businesses. Independent by design and driven by a passion for exceptional service, Xalient combines global reach with the agility and customer intimacy of a boutique provider. Our advisory, professional, and managed services teams operate across the UK, US, EMEA and Asia - delivering fast, tangible outcomes and long-term impact. Xalient is trusted by forward-thinking enterprises to reduce risk, optimise performance, and navigate today s digital complexity with confidence. Position The Level 3 Network Support Engineer reports to the Network Support Team Lead and the Network and Network Security Support Manager. This role operates within a global 24x7 support squad that includes Level 1 and 2 engineers, a Squad Lead and an Incident Manager working in 9-hour rotating shifts. As the most technically advanced position in the squad, the engineer is responsible for resolving complex incidents involving LAN, (SD-)WAN, Wi-Fi and network security technologies across multi-vendor environments, and provides expert direction during major incidents for Xalient s managed services customers. The primary focus is on resolving critical escalated issues, with lower-priority tasks handled when incident activity allows. The role follows a rotating shift pattern that includes weekends, bank holidays and religious or non-religious festivals, along with participation in an out-of-hours on-call rota. Responsibilities also include contributing to root cause analysis, identifying recurring trends and recommending improvements to configuration, processes, documentation and tooling. The engineer supports onboarding, mentors junior staff and ensures clear documentation and handovers to maintain consistent service delivery. What you ll be doing Resolve complex network incidents across LAN, (SD-)WAN, Wi-Fi and network security technologies, ensuring timely resolution in line with SLA commitments Act as the senior technical escalation point within the squad, supporting major incident resolution with expert-level troubleshooting and clear communication Participate in a 24x7x365 shift rota and out-of-hours on-call schedule to maintain consistent support coverage for critical services Contribute to service improvement by identifying recurring issues, performing root cause analysis and recommending enhancements to tools, processes and documentation Maintain accurate technical documentation, including incident records, change logs, network diagrams and internal knowledge base articles Mentor and support junior engineers, contributing to onboarding and sharing technical expertise to strengthen team capability Uphold operational and technical standards while maintaining a customer-focused approach and promoting high service quality across all interactions Prioritise incident response over non-urgent tasks to adhere to defined SLAs, maintain high service availability and ensure detailed shift handovers. Requirements What youll need Minimum 5 years of experience in senior technical support or engineering within a 24x7 managed services, ISP or enterprise NOC environment Advanced expertise in enterprise networking and security across multi-vendor platforms including Cisco, Fortinet, Palo Alto, Aruba, Zscaler and Silver Peak Proven ability to troubleshoot and resolve complex incidents in high-pressure situations, including experience handling major incidents and root cause analysis Strong understanding of networking protocols, encryption, segmentation, cloud connectivity, SD-WAN, and SASE/SSE technologies Excellent communication, documentation and mentoring skills with a proactive approach to knowledge sharing and supporting junior engineers Comfortable working in shift-based operations with ITIL-based processes, and experienced in using monitoring and configuration tools such as LogicMonitor Education: Bachelor s degree in Computer Science, Information Technology, Engineering, or related field, or equivalent hands-on industry experience. ITIL Foundation certification is desirable, or a demonstrable understanding of incident, change, and problem management processes in an ITIL-aligned environment. Minimum of one expert-level certification or multiple advanced-level certifications, including: Cisco CCNP/CCIE (Enterprise Infrastructure, Security) Fortinet FCSS or FCX Palo Alto PCNSE Aruba ACP Switching/ACSX/ACMP/ACMX Silver Peak/Aruba EdgeConnect ACSDP or ACDSX ITIL Foundation certification (or strong working knowledge of ITIL-aligned processes in practice) Preferred Qualifications: Vendor-specific SD-WAN and cloud networking certifications Additional cloud certifications (e.g., AWS Advanced Networking, Azure Network Engineer Associate) Experience with ServiceNOW Why Join Us Work with cutting-edge cloud security technologies. Collaborative and dynamic work environment. Opportunities for professional growth and certifications. Competitive salary and benefits package. Other information Equal Opportunities Statement We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age. The Level 3 Network Support Engineer reports to the Network Support Team Lead and the Network and Network Security Support Manager. This role operates within a global 24x7 support squad that includes Level 1 and 2 engineers, a Squad Lead and an...

Company Description Xalient is a global boutique specialising in the convergence of identity-driven security and secure networking. We help the world s leading enterprises stay secure, connected, and ready for the future - bringing together deep technical expertise, business insight, and AI-powered innovation to solve the complex challenges of modern digital businesses. Independent by design and driven by a passion for exceptional service, Xalient combines global reach with the agility and customer intimacy of a boutique provider. Our advisory, professional, and managed services teams operate across the UK, US, EMEA and Asia - delivering fast, tangible outcomes and long-term impact. Xalient is trusted by forward-thinking enterprises to reduce risk, optimise performance, and navigate today s digital complexity with confidence. Position The Network Support Engineer Level 2 reports to the Network Support Team Lead and the Network Network Security Support Manager Level 2. This role is part of a 24x7 support team providing services to Xalient s managed services customers. Engineers are assigned to squads consisting of Level 1 3 engineers, a Squad Lead, and an Incident Manager, working in 9-hour rotating shifts. The primary focus of this role is real-time incident resolution. As an escalation point for Level 1 engineers, the Level 2 engineer collaborates with the Squad Lead to triage, diagnose, and resolve issues across LAN, (SD-)WAN, Wi-Fi, and network security technologies. This includes managing moderately complex incidents with thorough troubleshooting, ensuring compliance with SLAs and operational standards. Level 2 engineer will be required to escalate unresolved or high-severity cases to Level 3 with clear technical documentation to maintain service continuity. While lower-priority or scheduled tasks may be handled when possible, incident response remains the top priority for this role to minimise customer impact and meet SLA commitments. Working in multi-vendor environments, the engineer will also contribute to trend analysis and continuous improvement through technical knowledge sharing and high-quality shift handovers. Adherence to Xalient s technical and procedural standards, and effective collaboration across shifts, is essential to consistent service delivery. The role requires participation in a rotating 24x7x365 schedule, including weekends, holidays, and religious or cultural observances. Participation in an on-call rota may also be required to support critical incidents outside of standard hours. What you ll be doing Resolve Level 2 network incidents across LAN, (SD-)WAN, Wi-Fi, and security technologies, using solutions from vendors such as Aruba, Silver Peak, Fortinet, Cisco, and Palo Alto Act as an escalation point for Level 1 engineers, validating troubleshooting steps and supporting their development. Prioritise incident response over non-urgent tasks to adhere to defined SLAs, maintain high service availability and ensure detailed shift handovers. Collaborate during major incidents with Squad Leads, Level 3 engineers, and Incident Managers to support rapid resolution. Perform proactive maintenance tasks like backups, firmware reviews, and health checks to reduce reactive support. Maintain accurate documentation, including network diagrams, configs, and change records to support audits and operations. Engage with vendors and ISPs to coordinate support tickets, RMAs, and troubleshoot connectivity or circuit issues. Requirements What youll need Minimum 3 years of hands-on experience in a network support or engineering role within a managed services provider or ISP, ideally in a 24x7 or shift-based environment. Strong understanding of enterprise networking, including routing, switching, firewalls, SD-WAN, Wi-Fi, and public cloud connectivity. Proven Professional-level hands-on experience with multi-vendor environments, including technologies from Cisco, Fortinet, Meraki, Palo Alto, Aruba, Silver Peak/Aruba EdgeConnect, and Zscaler. Skilled in network troubleshooting, using tools like iPerf, packet capture, traceroute, and monitoring platforms (e.g., LogicMonitor, SolarWinds). Familiarity with ITSM tools such as ServiceNow for incident and change management. Knowledge of ITIL processes, particularly incident, problem, and change management in SLA-driven support environments. Strong communication and collaboration skills, with the ability to support Level 1 engineers, contribute to complex incident resolution, and maintain clear documentation and shift handovers. Education: Bachelor s degree in Computer Science, Information Technology, Engineering, or related field, or equivalent hands-on industry experience. Professional-level industry certifications, including at least one of the following: Cisco Certified Network Associate (CCNA) Cisco Certified Network Professional (CCNP) Fortinet Fortinet Certified Professional (FCP) Aruba Certified Professional (ACP) e.g., Switching, Mobility Palo Alto Networks PCNSA Completion of vendor training or certifications in SD-WAN technologies (e.g., Silver Peak, Fortinet, Cisco SD-WAN) is an advantage. ITIL Foundation certification is desirable, or a demonstrable understanding of incident, change, and problem management processes in an ITIL-aligned environment. Why Join Us Work with cutting-edge cloud security technologies. Collaborative and dynamic work environment. Opportunities for professional growth and certifications. Competitive salary and benefits package. Other information Equal Opportunities Statement We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age. The Network Support Engineer Level 2 reports to the Network Support Team Lead and the Network & Network Security Support Manager Level 2. This role is part of a 24x7 support team providing services to Xalient s managed services...