Core Responsibilities: Guest Experience & Service Excellence Ensure an elevated guest experience by personally engaging with high-profile, VIP, and long-stay guests, anticipating their needs, and delivering personalized service that aligns with luxury brand standards. Act as the hotel's ambassador during guest interactions, swiftly resolving concerns with discretion, empathy, and professionalism. Operational Leadership Provide seamless oversight of all operational departments during the shift, ensuring alignment with the hotel's luxury service ethos and brand promise. Facilitate cross-departmental coordination to maintain a harmonious and efficient operational flow, particularly during high occupancy periods or large-scale events. Crisis & Incident Management Take charge during emergency or high-impact situations, ensuring guest safety and service continuity while executing established protocols with calm authority. Prepare accurate incident documentation and ensure follow-up action with relevant departments. Brand Standards & Quality Assurance Conduct regular inspections of public areas, guest floors, and back-of-house zones to ensure the property reflects the meticulous standards expected of a luxury hotel. Proactively identify service gaps and initiate corrective measures, working closely with department heads. Team Supervision & Guest-Oriented Culture Lead by example in promoting a culture of refined hospitality, attentiveness, and service excellence among front-line staff. Provide real-time coaching, performance feedback, and ensure team members adhere to grooming, etiquette, and protocol standards befitting a luxury environment. Revenue Integrity & Front Office Control Oversee front office operations, including rate integrity, room assignment strategy, and revenue protection in collaboration with Revenue and Reservations teams. Ensure accurate cash handling, audit processes, and seamless shift handovers. Reporting & Communication Compile comprehensive duty reports summarizing guest interactions, operational highlights, service recovery actions, and unusual incidents. Communicate effectively with executive management to support strategic decision-making and continuous improvement initiatives. Show more Show less
Company Description Wyndham Grand Udaipur Fatehsagar Lake is a luxurious retreat spread across 26 acres in Udaipur, offering panoramic views of the Aravalli hills, an amphitheater, and Rajasthan's only heated outdoor swimming pool. The resort features a 250-cover all-day dining restaurant and is soon to open a state-of-the-art convention center. Guests can expect an experience of supreme luxury and culinary excellence at Wyndham Grand Udaipur. Role Description This is a full-time on-site role for a Food and Beverage Assistant at Wyndham Grand Udaipur Fatehsagar Lake. The assistant will be responsible for food preparation, food service, customer service, and maintaining food & beverage standards to deliver a superior guest experience. Qualifications Food Preparation and Food Service skills Customer Service and Communication skills Experience in F&B industry Ability to work in a fast-paced environment Excellent teamwork and interpersonal skills Knowledge of food safety regulations Hospitality or culinary degree/certification is a plus Show more Show less
Company Description Wyndham Grand Udaipur Fatehsagar Lake is the epitome of luxury in the City of Lakes, featuring timeless grandeur and supreme elegance. Spread across 26 acres of landscaped magnificence, this majestic retreat offers panoramic views of the Aravalli hills and houses the largest Sitara Baori Amphitheatre. The hotel features Rajasthan's only heated outdoor swimming pool with a stunning sunken pool bar, offering guests an unparalleled experience in Udaipur. Additionally, the hotel boasts a 250-cover all-day dining restaurant and a 25,000 sq. ft. state-of-the-art convention center, making it the premier destination in Udaipur. Role Description This is a full-time on-site role as a Front Office Manager located in Udaipur. The Front Office Manager will be responsible for overseeing the day-to-day operations of the front office, ensuring customer satisfaction, managing front office staff, handling guest inquiries, and maintaining communication between departments. Qualifications Office Administration and Front Office skills Customer Satisfaction and Customer Service skills Excellent communication skills Previous experience in a similar role Proven ability to manage a diverse team Knowledge of hotel operations and guest services Strong organizational and multitasking abilities Fluency in multiple languages is a plus Show more Show less
You are looking for a Food and Beverage Assistant to join the team at Wyndham Grand Udaipur Fatehsagar Lake, a luxurious retreat situated in Udaipur. In this full-time on-site role, you will be responsible for various tasks including food preparation, food service, customer service, and upholding food & beverage standards to ensure an exceptional guest experience. To excel in this role, you should possess strong skills in food preparation and food service, along with excellent customer service and communication abilities. Previous experience in the F&B industry is preferred, and the capacity to thrive in a fast-paced environment is essential. Your teamwork and interpersonal skills will be crucial in delivering top-notch service, and knowledge of food safety regulations is a must. Having a background in hospitality or holding a culinary degree/certification would be advantageous for this position at Wyndham Grand Udaipur Fatehsagar Lake. If you are passionate about providing guests with a superior level of luxury and culinary excellence, we encourage you to apply for this exciting opportunity.,