Role & responsibilities Responsible for daily sales, business operations and customer service Responsible for P & L of the store on a monthly, quarterly and yearly basis Responsible for recruiting, training, supervising and appraising staff Should be able to plan and managing costs as per the budgets Maintaining sales reports on daily, weekly and monthly basis Handling customer queries and complaints Overseeing pricing, inventory and stock control Should be able to maximize profit and control costs Ensuring compliance are adhered at all levels Coordinating with the Head Office Preferred candidate profile Preferred candidates with previous experience in store operations Should have good understanding on sales numbers and customer service techniques Should be proficient in Ms office Should have good communication skills Should have good people management skills Should have worked in retail industry