KEY RESPONSIBILITIES
1. Integration Design & Development
- Design and build Workato recipes integrating enterprise apps (SAP, Salesforce, Dynamics 365, ServiceNow, Shopify, and custom APIs)
- Develop end-to-end integration patterns: point-to-point, hub-and-spoke, publish-subscribe, and event-driven architectures
- Translate business process flows into maintainable Workato recipes with proper error handling and retry logic
- Build custom connectors using Workato's Connector SDK where off-the-shelf connectors are insufficient
2. API & Middleware Management
- Design and expose REST/SOAP API endpoints via Workato's API Platform for internal and partner consumption
- Implement API authentication patterns: OAuth 2.0, API key, JWT, and Basic Auth
- Manage API versioning, rate limiting, and throttling policies to protect downstream systems
3. Data Transformation & Orchestration
- Write complex data transformations using Workato's formula language, Ruby snippets, and JSON/XML manipulation
- Orchestrate multi-step workflows with conditional branching, loops, lookups, and parallel execution
- Ensure data integrity across integrations — handle deduplication, upsert logic, and conflict resolution
- Implement real-time and batch integration patterns based on business latency requirements
4. Monitoring, Reliability & Support
- Set up job monitoring, alerts, and dashboards to proactively detect integration failures
- Define and meet SLAs for integration uptime and data freshness across critical business flows
- Perform root-cause analysis on failed jobs and communicate resolution timelines to stakeholders
- Maintain integration runbooks and support on-call rotation for production incidents
5. Governance & Best Practices
- Maintain integration documentation: data flow diagrams, recipe inventories, and change logs
- Enforce naming conventions, recipe folder structures, and environment promotion standards (Dev QA Prod)
- Conduct peer recipe reviews and ensure alignment with integration best practices.
REQUIRED SKILLS & EXPERIENCE
Core Workato Experience (Must Have)
- 4–8 years of hands-on Workato development with recipes in production environments
- Deep proficiency in recipe design, job concurrency, callable recipes, and recipe lifecycle management
- Experience with Workato's API Platform — building, securing, and publishing APIs
- Hands-on use of Workato's Connector SDK (Ruby-based) for custom connectors
- Workato Automation Pro I & II certified preferred; Pro III or Workato Certified Consultant is a strong plus
Integration & Architecture Skills
- Strong understanding of enterprise integration patterns: messaging, routing, transformation, and orchestration
- Experience integrating ERP systems (SAP S/4HANA, Oracle, Dynamics 365) and CRM platforms (Salesforce, HubSpot)
- Proficiency with REST and SOAP APIs, Webhooks, EDI, and event-driven messaging (Kafka, SQS, or similar)
- Experience with file-based integrations via SFTP/FTP, S3, and SharePoint
Technical Foundations
- Working knowledge of SQL for data lookups, joins, and validation within integrations
- Familiarity with Ruby or Python for custom scripting within Workato formulas or SDK
- Understanding of cloud platforms (AWS, Azure, or GCP) and SaaS API paradigms
- Experience with Git-based version control for recipe export and change tracking
