Job Title RESOLUTION SPECIALIST (International Voice Process) Job Summary You make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and acting strategically. Flexible to work in US hours shifts. What you'll do As a Resolution Specialist, Contact Center you will take a high volume of incoming calls and chats from associates and candidates while navigating multiple systems to aid in answering questions and resolving issues. What you'll bring 10 months 4 Years of relevant customer service experience (International Voice Only) Excellent written and verbal communication skills with the ability to effectively articulate information to customers Able to interact professionally with customers, Ability to manage multiple tasks simultaneously. Customer focused mindset with a high level of urgency; role model for delivering Extraordinary Customer experience. Please feel free to forward this opportunity to your friends with relevant work experience so that they can carry this email invite for the walk-in drive ask them to write the same in their Resume The Requirements: In this role, you may be asked to switch between any support channel of phone and chat based on the business requirements. Review, analyze, and process critical customer queries with accuracy to provide customer satisfaction. Strong active listening skills to understand customer needs and provide appropriate solutions Utilize various software systems and tools to accurately document and track customer interaction Ability to multitask and navigate through multiple software systems simultaneously • Collaborate with internal associates of Walmart to escalate and resolve complex customer issues in a timely manner Meet or exceed established KPIs, such as average handling time, first call resolution, and customer satisfaction scores Maintain a positive and professional demeanor while interacting with customers, colleagues, and supervisors Demonstrated ability to work in a fast-paced, dynamic environment with a strong attention to detail Exceptional problem-solving and decision-making skills to handle customer concerns and find suitable resolutions Additional Comments At Walmart we are always Happy to Help The Walmart Contact Center specializes in providing best-in-class service to associates and candidates via phone and chat. We are a metrics driven center dedicated to driving results where our associates thrive in this high-volume environment. Benefits : Benefits Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more. Belonging We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone. At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone isand feelsincluded, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, were able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate.

Develop and maintain daily, weekly and monthly report on operational metrics. Conduct data and business analysis, and present summary of findings to management in a clear, concise, convincing, and actionable format Create and maintain accurate Agent Database at all stages (Hiring, Training, Nesting, Production and Movement between LOBs) Create and maintain Agent Scorecards to track and report on KPIs Create and maintain all payroll related input detail Create and maintain Attrition Dashboard Generate and distribute management reports in accurate, and timely manner Develops MIS documentation to allow for smooth operations and easy system maintenance Provide recommendations to improve reporting efficiency and consistency Perform data analysis for generating reports on periodic basis Provide strong reporting and analytical information support to management team Generate both periodic and ad hoc reports as and when needed Analyze business information to identify process improvements for increasing business efficiency and effectiveness. Establish a strong relationship with Team Managers and Management through a demonstration of industry knowledge and of the business issues at hand Candidate should possess exceptional skills in preparing slide pack What you'll bring: Bachelor's degree Excellent Proficiency in Excel, Power BI and SQL Willing to work in night shift Attention to detail and excellent analytical skills. Effective communication and interpersonal skills. Excellent problem-solving and management skills.

What you'll do: Essential Functions An individual must be able to successfully perform the essential functions of this position with or without reasonable accommodation. Below are the essential functions, Understanding of English Grammar Subject Verb Agreement Rules, Tenses and Transliterations Different feedback Mechanism such as GROW, SOAR, OSKAR, CLEAR, AOR coaching models Training needs Identification and Analysis, Root Cause Analysis, and Quartile Management Training sounds in English such as Vowels (Monophthongs and Diphthongs), Consonant sounds (Fricatives, Affricates, Plosives and Nasal) Manner of articulation and place of articulation of English sounds What you'll bring: Bachelors Degree in a related field and 5 years industry/related experience as a pre-process trainer, having conducted New Hire Training on Grammar and Voice/Accent. 6-8 years industry/related experience as a pre-process trainer, having conducted New Hire Training on Grammar and Voice/Accent Flexible to work in US shifts. Proficient in blended training delivery methodologies Expert in classroom training delivery Ability to design and deliver language and culture-based course material/training curriculum Capability to design and deliver competency-based training Expertise in leadership training Operational knowledge of LMS Knowledge of Microsoft Office Suit (PowerPoint, Excel, Outlook) Ability to manage multiple batches at the same time Experience working with multiple team members and stakeholders Must be able and willing to think and act strategically and tactically Result oriented and Quality conscious Preferred Qualifications ADD: Knowledge of Adult Learning Theories Prior experience and knowledge of contact center TEFL, TESOL, TESL, CELTA or DELTA certification Familiarity with Virtual delivery enablement tools such as Zoom / Teams Role: Voice & Accent Trainer Industry Type: IT Services & Consulting Department: Teaching & Training Employment Type: Full Time, Permanent Role Category: Corporate Training Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with are preferred keyskills Language Training Soft SkillsAccent TrainingEnglish Language TrainingBehavioural TrainingSoft Skills TrainingVoice training posibilities.

Job Description Summary: Responsible for coding, unit testing, building high performance and scalable applications that meet the needs of millions of Walmart-International customers,in the areas of supply chain management & Customer experience. What you'll do: Own the quality of an entire application/area by supporting all releases for the particular vertical. Take active participation & drive sprint planning for the team. Accountable for sprint deliverables for the team. Debug and log bugs on JIRA by analysing logs, metrics, code etc. Maintain high code test coverage & test pipelines for all environments, Provide automation scoped in each sprint for continuous improvement. Strong collaboration with developers, product managers and program managers and involve in discovery/design discussions What you'll bring B.E./B. Tech/MS/MCA in Computer Science or related technical field. 6+ years of object-oriented programming experience in Java. Excellent computer systems fundamentals, DS/Algorithms and problem solving skills Hands-on experience in building web based J2EE services/applications and Kafka, Apache Camel, RESTful Web-Services, Spring, Hibernate,Splunk, Caching. Experience in systems design and distributed systems. Excellent organisation,communication and interpersonalskills Exposure to SQL/NoSQL data stores like Cassandra, Elastic, Mongo etc. Large scale distributed services experience, including scalability and fault tolerance. Exposure to cloud infrastructure, such as Open Stack, Azure, GCP, or AWS Exposure to build, CI/CD & deployment pipelines and related technologies like Kubernetes, Docker, Jenkins etc. A continuous drive to explore,improve,enhance, automate and optimize systems and tools. About Walmart Global Tech Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. Thats what we do at Walmart Global Tech. Were a team of software engineers, data scientists, cybersecurity expert's and service professionals within the worlds leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail. Flexible, hybrid work We use a hybrid way of working with primary in office presence coupled with an optimal mix of virtual presence. We use our campuses to collaborate and be together in person, as business needs require and for development and networking opportunities. This approach helps us make quicker decisions, remove location barriers across our global team, be more flexible in our personal lives. Benefits Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more. Equal Opportunity Employer: Walmart, Inc. is an Equal Opportunity Employer By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions while being inclusive of all people Interview rounds:- Backend heavy role Tech 1 - DS Algo problem solving Tech 2 Java concepts Tech 3 -HLD(system design), LLD Hiring manger round

Apply in the below link if you are interested in Walkin https://feedbackally.walmart.com/survey/xDBwPUb03R7gTmm/ Job description Role & responsibilities Role: Senior Resolution Coordinator, Contact Center Exp range: 1 Year to 3 Years Only, relevant experience in international customer service roles. Important note: In this role, you may be asked to switch between any support channel of voice, chat, and Email based on the business requirements. You should be flexible to work in a 24/7 work environment with rotating 2 days of weekly time off and be able to work in permanent night shifts or any assigned shifts on a rotational basis based on business needs You make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and acting strategically. You build and sustain internal and external relationships. Flexible to work in US hours shifts. Documents to be carried for the interview : (Give a retry after 6 months if you had reccently been interviewed for the same role) Copy of this invite Updated Resume Govt ID proof Graduation Certificate or Provisional Degree Certificate (No Standing Arrears) Previous Company Relieving Letters Current Company latest revised / Increment letters Current Company Last 3 months Pay slips About Team: The Walmart Contact Center specializes in providing best-in-class service to customers, stores, and associates via phone, chat, email. We are a metrics driven center dedicated to driving results where our associates thrive in this high-volume environment that handles over 10 million contacts per year. We Invest in You! At Walmart, we focus on the growth and development of our associates! We are a highly engaged team that prides itself on exceeding customer expectations, building relationships, career progression and providing individual and team recognition. We are looking for career minded, customer centric individuals who are experienced in providing best-in-class customer service. What you'll do: As a Customer Care Senior Resolution Coordinator, you will take a high volume of incoming calls, chats, and emails from customers, stores, and associates while navigating multiple systems to aid in answering questions and resolving issues. All Customer Care Coordinators must have the ability to communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction. To exceed our customers needs, our associates must be punctual, reliable, problem solve, act with integrity and be dedicated to making a difference. What you'll bring: 1 Year - 3 years of relevant Customer Service experience Excellent written and verbal communication skills Able to interact professionally with customers. Ability to manage multiple tasks simultaneously. Customer focused mindset with a high level of urgency; role model for delivering Extraordinary Customer Care In this role, you may be asked to switch between any support channel of phone, chat, and Email based on the business requirements. Review, analyze, and process critical customer queries with accuracy to provide customer satisfaction. Adhere to quality, compliance guidelines and SLAs Must type a minimum of 25 WPM Proficient with Microsoft Office programs (Outlook, Word) Successful completion of mandatory training Should be flexible work in a 24/7 work environment with rotating weekly time off. Should be able to work in permanent night shifts or any assigned shifts on a rotational basis. Any graduation Preferred candidate profile Perks and benefits

Skillset: SAP US Payroll Location: Bangalore / Chennai Experience: 10 - 20 years About Team: The Enterprise People Technology Payroll modernization team supports the successful deployment and adoption of new People technology across the enterprise. As a Fortune #1 company, our work impacts millions of associates globally. We strive to continuously improve people technology and products to help managers and associates so they can focus on what matters most - supporting our customers and members. People Technology is one of the major segments of Walmart Global Techs Enterprise Business Services, which is invested in building a compact, robust organization that includes service operations and technology solutions for Finance, People, and the Associate Digital Experience. Enterprise Business Services @ IDC Bangalore and Chennai in India are focused on data driven, highly optimized products and implementations in the areas of Finance, Procurement, Human Resources and Retail business functions for multiple Walmart markets with open stack technologies and other ERP tools. What you'll do: Architectural Leadership: Lead the adoption of modern architectural patterns for application modernization. Analyze gaps between current systems and emerging business needs to deliver cutting-edge, scalable designs. Drive Technical Excellence: Provide technical leadership in conducting impact analyses, performing root cause analyses (RCA), and implementing corrective actions for both immediate and long-term fixes, ensuring systems' reliability and scalability. Collaboration and Innovation: Establish strong partnerships with cross-functional teams such as Product, People API, and Workday, driving innovation and delivering on commitments to Walmarts business goals. Operational Excellence: Set benchmarks for operational excellence, managing KPIs, delivering high-quality outcomes, mentoring team members, and presenting ideas effectively to stakeholders at all levels. Continuous Improvement: Spearhead the development and optimization of CI/CD pipelines to enable faster delivery cycles. Identify opportunities to refine and enhance the software development lifecycle with a focus on automation and efficiency. Lead and Ownership: Act as a thought leader and mentor, driving quality, scalability, and adoption of modern engineering practices across the team and organization. Shape and influence engineering culture by fostering a focus on innovation and operational excellence. What you'll bring: SAP US Payroll: In-depth knowledge of SAP enterprise systems, with hands-on experience in integration, customization, and modernization. Cloud Mastery: Extensive experience with Google Cloud Platform (BigQuery, DataProc, and cloud infrastructure) and its application to large-scale enterprise systems. Strategic Problem Solving: Exceptional analytical and problem-solving skills, capable of addressing complex technical challenges while anticipating long-term implications. Collaborative Leadership: Strong ability to foster collaboration across global, cross-functional teams, effectively communicating technical ideas and driving alignment. Operational Excellence Focus: Demonstrated ability to set and achieve KPIs while mentoring team members to maintain high standards of delivery and performance. Continuous Learning and Innovation: A relentless drive to stay updated on emerging technologies and industry trends, applying them to solve business problems and push the boundaries of innovation. About Walmart Global Tech Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail. Flexible, hybrid work We use a hybrid way of working with primary in office presence coupled with an optimal mix of virtual presence. We use our campuses to collaborate and be together in person, as business needs require and for development and networking opportunities. This approach helps us make quicker decisions, remove location barriers across our global team, be more flexible in our personal lives. Benefits Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more. Equal Opportunity Employer: Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

Role: Staff, Software Engineer (Mobile app development & Deployment) Location: Chennai Experience: 9 to 16 years Our Team: The EBS People Technology organization supports the successful deployment and adoption of new People technology across the enterprise. People Technology is one of the major segments of Walmart Global Techs Enterprise Business Services, which is invested in building a compact, robust organization that includes service operations and technology solutions for Finance, People, and the Associate Digital Experience. Enterprise Business Services (EBS) @ IDC Bangalore and Chennai in India are focused on data driven, highly optimized products and implementations in the areas of Finance, Procurement, Human Resources and Retail business functions for multiple Walmart markets with open stack technologies and other ERP tools. What you’ll do: Design solutions such that the processes/applications work in tandem for specific components/modules of a product. Evaluate trade-offs while designing a component based on the business requirements. Assist in conversion of HLD (High Level Design) to create detailed design and detailed functional logic of the modules for specific modules/components of a product. Design, develop, and maintain tooling to support cloud-based CI/CD pipelines capable of scaling to thousands of concurrent builds and artifacts. Select appropriate frameworks, platforms, and environments for software coding/configuration and scripting. Guide the team on coding patterns, languages, and frameworks in line with evolving trends in the industry (Ex: reactive vs. imperative etc.) and drive scalability and security. Support and improve tools for continuous build, automated testing and release management. Support and enhance production-like environment to ensure integrated products have reliability, observability and maintainability required for customer deployment. Drive creation of scripts for automation of repetitive and routine tasks in CI/CD (Continuous Integration/Continuous Delivery), testing or any other process across the domain. Conduct code reviews for code developed by the team. Drive security of the Code Base and ensure Monitor and evaluate the progress of the projects against approved milestones and timelines. Provide inputs to relevant stakeholders regarding schedule progress, health, issues/risks, and key dependencies. Provide inputs to relevant stakeholder for creation of project plans. Ensure adherence to the CICD process as per identified schedule. What you’ll bring: 10+ years of experience in design and development of highly-scalable applications, platform development and release automation. Strong expertise in Mobile apps, DevOps, distributed systems, scalability, design patterns, disaster recovery, detailed design coding standards and guidelines Strong expertise in frameworks like Cocoa, Android application framework, etc. and platforms like Apple iOS, Android, Microsoft Azure, etc. Strong expertise in React Native/Expo frameworks Solid understanding of Quality, Safety and Security (PCI etc.) standards, emerging tools and technologies, telemetry, CI/CD, Code Management Tools and SDLC Strong expertise in integrating analytics, Crashlytics and profiling mobile and web apps. Strong expertise in automating the build, test, and deployment processes to enable continuous integration and continuous delivery (CI/CD). Strong problem-solving and troubleshooting skills, with the ability to quickly analyze and resolve release-related issues. Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams. Proficiency in scripting languages such as Python, JavaScript, Perl or Shell Strong experience working on Mobile app build and deployments. Solid understanding of GraphQL and REST APIs Experience in Azure cloud architecture and deployments and strong understanding of cloud technology, including - Azure Offerings, Cloud storage, Cloud security, Cloud migration. Logging and Monitoring experience designing, deploying, and running systems like Splunk, Grafana, Dynatrace or other APM solutions. About Walmart Global Tech Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail. Flexible, hybrid work We use a hybrid way of working with primary in office presence coupled with an optimal mix of virtual presence. We use our campuses to collaborate and be together in person, as business needs require and for development and networking opportunities. This approach helps us make quicker decisions, remove location barriers across our global team, be more flexible in our personal lives. Benefits Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more. Equal Opportunity Employer: Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.