Lead TQ support for a new strategic offering, training as a Service for our clients Drive continuous improvement program across processes Analysis of utilization, efficiency and available data for the process Undertake detailed process improvement studies and up skills the team members Mentor Green Belt/Yellow Belt projects Drive culture of continuous improvement Provide Training and quality support, development of metrics and dashboards in line with customer requirements Ability to lead a team, coordinate with other locations and drive standardized practices Should meet and exceed client metrics: External & internal quality metric should be consistently green Strengthen quality management processes/framework to improve quality delivery Accurately capture SLA/SLO Metrics, the reporting needs of each of the client and set up/customize processes to seamlessly meet client's expectation Ability to get out of the box ideas and Process Improvement Initiatives in the process Should drive Process Control & Compliance in addition to managing Audit requirements Should ensure Knowledge consistency through means like calibrations, Quizzes, D-Sat Scrubbing etc. Should have persuasive, collaborative and influencing skills Strong interpersonal skills to manage client expectations/engagements effectively Excellent Transactional Quality Domain Knowledge Sig Sigma Black Belt certification is preferred knowing the Global scale and impact of the role Strong Process Knowledge and Compliance to Multiple Audit Postures Design overall framework of learning development for associates across Global locations Translate key business drivers to performance requirements and accordingly identify/design learning interventions that provide greater flexibility of learning options Define a framework for measurement and analysis of learning impact on change in associate behaviour and performance Ensure consistency in training content effectiveness by defining and operationalizing a content evaluation framework for programs Integrate continued education as part of overall associate development by defining and managing an education reimbursement policy for higher education programs and certifications Adoption of Global processes and practices , to standardization Innovate new ways of learning and help drive adoption of Tech infused learning solutions Ensure improved learner experience by standardizing all participant guides, program presentations, facilitator guides, and other collateral material for current Internal training programs. Work with Global teams to integrate Enterprise learning resources Lead Governance & performance reviews for areas driven by T&Q team.

This role emphasizes leadership in service excellence & strategic quality management, with a focus on enhancing contact center processes and customer experience. The incumbent will be responsible for driving sustainable continuous improvement and transformation initiatives leveraging technology. Key Responsibilities: *Lead / mentor improvement initiatives that positively impact Client satisfaction & business profitability *Be a visionary to identify high impact strategic projects which yield in substantial Gains *Identify new technologies that are relevant to service line and have potential to be scaled *Deliver on strategic and functional goals of projects focused on cost optimization, revenue enhancement & metric enhancement. *Apply structured problem solving methodology, tools, data analytics and technology to generate value and solve business problems *Identifying process gaps & automation opportunities * Project managing improvement efforts across multiple locations and maintain consistence in effort & implementation * Interfacing with leadership/clients and identifying opportunities for value * Driving effective Change Management for a stable & consistent delivery Zero surprise operations Profile & Experience: * Bachelors degree with 11+ years of experience in contact center or outsourcing industry *Experience on Gen AI tools along-side Six Sigma/Lean/Kaizen/COPC methodologies *Exposure to drive complex improvement / transformation projects across multiple accounts/domains * Experience in Data Analytics - Machine learning / Predictive Analytics / Power BI/SQL/Python / Big Data * Preferred Certifications : Certified Analytics Professional / Google/Microsoft/AWS certified Data analytics / Data science professional certificate / Design Thinking Practitioner / Cloud Certification / Six Sigma/Lean/VSM certification * Well versed with project and program management (initiation, monitoring, stakeholder management, quality, financials, risks/issues).

Lead TQ support for a new strategic offering, training as a Service for our clients Drive continuous improvement program across processes Analysis of utilization, efficiency and available data for the process Undertake detailed process improvement studies and up skills the team members Mentor Green Belt/Yellow Belt projects Drive culture of continuous improvement Provide Training and quality support, development of metrics and dashboards in line with customer requirements Ability to lead a team, coordinate with other locations and drive standardized practices Should meet and exceed client metrics: External & internal quality metric should be consistently green Strengthen quality management processes/framework to improve quality delivery Accurately capture SLA/SLO Metrics, the reporting needs of each of the client and set up/customize processes to seamlessly meet client's expectation Ability to get out of the box ideas and Process Improvement Initiatives in the process Should drive Process Control & Compliance in addition to managing Audit requirements Should ensure Knowledge consistency through means like calibrations, Quizzes, D-Sat Scrubbing etc. Should have persuasive, collaborative and influencing skills Strong interpersonal skills to manage client expectations/engagements effectively Excellent Transactional Quality Domain Knowledge Sig Sigma Black Belt certification is preferred knowing the Global scale and impact of the role Strong Process Knowledge and Compliance to Multiple Audit Postures Design overall framework of learning development for associates across Global locations Translate key business drivers to performance requirements and accordingly identify/design learning interventions that provide greater flexibility of learning options Define a framework for measurement and analysis of learning impact on change in associate behaviour and performance Ensure consistency in training content effectiveness by defining and operationalizing a content evaluation framework for programs Integrate continued education as part of overall associate development by defining and managing an education reimbursement policy for higher education programs and certifications Adoption of Global processes and practices , to standardization Innovate new ways of learning and help drive adoption of Tech infused learning solutions Ensure improved learner experience by standardizing all participant guides, program presentations, facilitator guides, and other collateral material for current Internal training programs. Work with Global teams to integrate Enterprise learning resources Lead Governance & performance reviews for areas driven by T&Q tea"

This role emphasizes leadership in service excellence & strategic quality management, with a focus on enhancing contact center processes and customer experience. The incumbent will be responsible for driving sustainable continuous improvement and transformation initiatives leveraging technology. Key Responsibilities: *Lead / mentor improvement initiatives that positively impact Client satisfaction & business profitability *Be a visionary to identify high impact strategic projects which yield in substantial Gains *Identify new technologies that are relevant to service line and have potential to be scaled *Deliver on strategic and functional goals of projects focused on cost optimization, revenue enhancement & metric enhancement. *Apply structured problem solving methodology, tools, data analytics and technology to generate value and solve business problems *Identifying process gaps & automation opportunities * Project managing improvement efforts across multiple locations and maintain consistence in effort & implementation * Interfacing with leadership/clients and identifying opportunities for value * Driving effective Change Management for a stable & consistent delivery Zero surprise operations Profile & Experience: * Bachelors degree with 11+ years of experience in contact center or outsourcing industry *Experience on Gen AI tools along-side Six Sigma/Lean/Kaizen/COPC methodologies *Exposure to drive complex improvement / transformation projects across multiple accounts/domains * Experience in Data Analytics - Machine learning / Predictive Analytics / Power BI/SQL/Python / Big Data * Preferred Certifications : Certified Analytics Professional / Google/Microsoft/AWS certified Data analytics / Data science professional certificate / Design Thinking Practitioner / Cloud Certification / Six Sigma/Lean/VSM certification * Well versed with project and program management (initiation, monitoring, stakeholder management, quality, financials, risks/issues).

This role emphasizes leadership in service excellence & strategic quality management, with a focus on enhancing contact center processes and customer experience. The incumbent will be responsible for driving sustainable continuous improvement and transformation initiatives leveraging technology. Key Responsibilities: Lead / mentor improvement initiatives that positively impact Client satisfaction & business profitability Be a visionary to identify high impact strategic projects which yield in substantial Gains Identify new technologies that are relevant to service line and have potential to be scaled Deliver on strategic and functional goals of projects focused on cost optimization, revenue enhancement & metric enhancement. Apply structured problem solving methodology, tools, data analytics and technology to generate value and solve business problems Identifying process gaps & automation opportunities Project managing improvement efforts across multiple locations and maintain consistence in effort & implementation Interfacing with leadership/clients and identifying opportunities for value Driving effective Change Management for a stable & consistent delivery Zero surprise operations. Profile & Experience: Bachelors degree with 11+ years of experience in contact center or outsourcing industry Experience on Gen AI tools along-side Six Sigma/ Lean/ Kaizen/ COPC methodologies Exposure to drive complex improvement / transformation projects across multiple accounts/domains Experience in Data Analytics - Machine learning / Predictive Analytics / Power BI/ SQL/ Python / Big Data Preferred Certifications : Certified Analytics Professional / Google/ Microsoft/ AWS certified Data analytics / Data science professional certificate / Design Thinking Practitioner / Cloud Certification / Six Sigma / Lean/VSM certification Well versed with project and program management (initiation, monitoring, stakeholder management, quality, financials, risks/issues).

This role emphasizes leadership in service excellence & strategic quality management, with a focus on enhancing contact center processes and customer experience. The incumbent will be responsible for driving sustainable continuous improvement and transformation initiatives leveraging technology. Key Responsibilities: Lead / mentor improvement initiatives that positively impact Client satisfaction & business profitability Be a visionary to identify high impact strategic projects which yield in substantial Gains Identify new technologies that are relevant to service line and have potential to be scaled Deliver on strategic and functional goals of projects focused on cost optimization, revenue enhancement & metric enhancement. Apply structured problem solving methodology, tools, data analytics and technology to generate value and solve business problems Identifying process gaps & automation opportunities Project managing improvement efforts across multiple locations and maintain consistence in effort & implementation Interfacing with leadership/clients and identifying opportunities for value Driving effective Change Management for a stable & consistent delivery Zero surprise operations Profile & Experience: Bachelors degree with 11+ years of experience in contact center or outsourcing industry Experience on Gen AI tools along-side Six Sigma/Lean/ Kaizen/COPC methodologies Exposure to drive complex improvement / transformation projects across multiple accounts/domains Experience in Data Analytics - Machine learning / Predictive Analytics / Power BI/SQL/ Python / Big Data Preferred Certifications : Certified Analytics Professional / Google/ Microsoft/AWS certified Data analytics / Data science professional certificate / Design Thinking Practitioner / Cloud Certification / Six Sigma/Lean/ VSM certification Well versed with project and program management (initiation, monitoring, stakeholder management, quality, financials, risks/issues).

This role emphasizes leadership in service excellence & strategic quality management, with a focus on enhancing contact center processes and customer experience. The incumbent will be responsible for driving sustainable continuous improvement and transformation initiatives leveraging technology. Key Responsibilities: *Lead / mentor improvement initiatives that positively impact Client satisfaction & business profitability *Be a visionary to identify high impact strategic projects which yield in substantial Gains *Identify new technologies that are relevant to service line and have potential to be scaled *Deliver on strategic and functional goals of projects focused on cost optimization, revenue enhancement & metric enhancement. *Apply structured problem solving methodology, tools, data analytics and technology to generate value and solve business problems *Identifying process gaps & automation opportunities * Project managing improvement efforts across multiple locations and maintain consistence in effort & implementation * Interfacing with leadership/clients and identifying opportunities for value * Driving effective Change Management for a stable & consistent delivery Zero surprise operations Profile & Experience: * Bachelors degree with 11+ years of experience in contact center or outsourcing industry *Experience on Gen AI tools along-side Six Sigma/Lean/Kaizen/COPC methodologies *Exposure to drive complex improvement / transformation projects across multiple accounts/domains * Experience in Data Analytics - Machine learning / Predictive Analytics / Power BI/SQL/Python / Big Data * Preferred Certifications : Certified Analytics Professional / Google/Microsoft/AWS certified Data analytics / Data science professional certificate / Design Thinking Practitioner / Cloud Certification / Six Sigma/Lean/VSM certification * Well versed with project and program management (initiation, monitoring, stakeholder management, quality, financials, risks/issues).

This role emphasizes leadership in service excellence & strategic quality management, with a focus on enhancing contact center processes and customer experience. The incumbent will be responsible for driving sustainable continuous improvement and transformation initiatives leveraging technology. Key Responsibilities: Lead / mentor improvement initiatives that positively impact Client satisfaction & business profitability Be a visionary to identify high impact strategic projects which yield in substantial Gains Identify new technologies that are relevant to service line and have potential to be scaled Deliver on strategic and functional goals of projects focused on cost optimization, revenue enhancement & metric enhancement. Apply structured problem solving methodology, tools, data analytics and technology to generate value and solve business problems Identifying process gaps & automation opportunities Project managing improvement efforts across multiple locations and maintain consistence in effort & implementation Interfacing with leadership/ clients and identifying opportunities for value Driving effective Change Management for a stable & consistent delivery Zero surprise operations Profile & Experience: Bachelors degree with 11+ years of experience in contact center or outsourcing industry Experience on Gen AI tools along-side Six Sigma/Lean/ Kaizen/ COPC methodologies Exposure to drive complex improvement / transformation projects across multiple accounts/domains Experience in Data Analytics - Machine learning / Predictive Analytics / Power BI/ SQL/Python / Big Data Preferred Certifications : Certified Analytics Professional / Google/ Microsoft/ AWS certified Data analytics / Data science professional certificate / Design Thinking Practitioner / Cloud Certification / Six Sigma/Lean/VSM certification Well versed with project and program management (initiation, monitoring, stakeholder management, quality, financials, risks/issues).

This role emphasizes leadership in service excellence & strategic quality management, with a focus on enhancing contact center processes and customer experience. The incumbent will be responsible for driving sustainable continuous improvement and transformation initiatives leveraging technology. Key Responsibilities: *Lead / mentor improvement initiatives that positively impact Client satisfaction & business profitability *Be a visionary to identify high impact strategic projects which yield in substantial Gains *Identify new technologies that are relevant to service line and have potential to be scaled *Deliver on strategic and functional goals of projects focused on cost optimization, revenue enhancement & metric enhancement. *Apply structured problem solving methodology, tools, data analytics and technology to generate value and solve business problems *Identifying process gaps & automation opportunities * Project managing improvement efforts across multiple locations and maintain consistence in effort & implementation * Interfacing with leadership/clients and identifying opportunities for value * Driving effective Change Management for a stable & consistent delivery Zero surprise operations Profile & Experience: * Bachelors degree with 11+ years of experience in contact center or outsourcing industry *Experience on Gen AI tools along-side Six Sigma/Lean/Kaizen/COPC methodologies *Exposure to drive complex improvement / transformation projects across multiple accounts/domains * Experience in Data Analytics - Machine learning / Predictive Analytics / Power BI/SQL/Python / Big Data * Preferred Certifications : Certified Analytics Professional / Google/Microsoft/AWS certified Data analytics / Data science professional certificate / Design Thinking Practitioner / Cloud Certification / Six Sigma/Lean/VSM certification * Well versed with project and program management (initiation, monitoring, stakeholder management, quality, financials, risks/issues).

This role emphasizes leadership in service excellence & strategic quality management, with a focus on enhancing contact center processes and customer experience. The incumbent will be responsible for driving sustainable continuous improvement and transformation initiatives leveraging technology. Key Responsibilities: *Lead / mentor improvement initiatives that positively impact Client satisfaction & business profitability *Be a visionary to identify high impact strategic projects which yield in substantial Gains *Identify new technologies that are relevant to service line and have potential to be scaled *Deliver on strategic and functional goals of projects focused on cost optimization, revenue enhancement & metric enhancement. *Apply structured problem solving methodology, tools, data analytics and technology to generate value and solve business problems *Identifying process gaps & automation opportunities * Project managing improvement efforts across multiple locations and maintain consistence in effort & implementation * Interfacing with leadership/clients and identifying opportunities for value * Driving effective Change Management for a stable & consistent delivery Zero surprise operations Profile & Experience: * Bachelors degree with 11+ years of experience in contact center or outsourcing industry *Experience on Gen AI tools along-side Six Sigma/Lean/Kaizen/COPC methodologies *Exposure to drive complex improvement / transformation projects across multiple accounts/domains * Experience in Data Analytics - Machine learning / Predictive Analytics / Power BI/SQL/Python / Big Data * Preferred Certifications : Certified Analytics Professional / Google/Microsoft/AWS certified Data analytics / Data science professional certificate / Design Thinking Practitioner / Cloud Certification / Six Sigma/Lean/VSM certification * Well versed with project and program management (initiation, monitoring, stakeholder management, quality, financials, risks/issues).

11+ years of industry experience in Quality & Training domains in contact center customer service domain. Experience in banking domain is preferred. Exposure to different improvement frameworks like six sigma, lean. Six Sigma Black Belt certification is preferred knowing the Global scale and impact of the role. Successful track record of improving performance against quality, efficiency, and effectiveness metrics, and meeting/exceeding contractual service level performance requirements. Strong client-facing skills with excellent communication, negotiation and conflict management skills. Strong Process Knowledge and Compliance to Multiple Audit procedures. Thorough knowledge of MS office tools like Power point & excel are critical for the job Experience in implementing innovative solutions and driving technologies, automation. Analytical acumen and the ability to streamline complex processes. Essential Job Elements: Lead TQ support for a new strategic offering, training and quality as a Service for our clients. Provide Training and quality support, development of metrics and dashboards in line with customer requirements. Ability to lead a team, coordinate with other locations and drive standardized practices. Should meet and exceed client metrics: external & internal quality metrics should be consistently green. Strengthen quality & training management processes/framework to improve delivery & performance. Accurately capture SLA/SLO Metrics, the reporting needs of each of the client and set up/customize processes to seamlessly meet client's expectation. Drive continuous improvement program across processes. Analysis of utilization, efficiency and available data for the process. Undertake detailed process improvement studies and up skills the team members Ability to get out of the box ideas and Process Improvement Initiatives in the process Translate key business drivers to performance requirements and accordingly identify/design learning interventions that provide greater flexibility of learning options. Should drive Process Control & Compliance in addition to managing Audit requirements. Innovate new ways of learning and help drive adoption of Tech infused learning solutions. Lead Governance & performance reviews for areas driven by T&Q team. Mentor Green Belt/Yellow Belt projects.

This role emphasizes leadership in service excellence & strategic quality management, with a focus on enhancing contact center processes and customer experience. The incumbent will be responsible for driving sustainable continuous improvement and transformation initiatives leveraging technology. Key Responsibilities: *Lead / mentor improvement initiatives that positively impact Client satisfaction & business profitability *Be a visionary to identify high impact strategic projects which yield in substantial Gains *Identify new technologies that are relevant to service line and have potential to be scaled *Deliver on strategic and functional goals of projects focused on cost optimization, revenue enhancement & metric enhancement. *Apply structured problem solving methodology, tools, data analytics and technology to generate value and solve business problems *Identifying process gaps & automation opportunities * Project managing improvement efforts across multiple locations and maintain consistence in effort & implementation * Interfacing with leadership/clients and identifying opportunities for value * Driving effective Change Management for a stable & consistent delivery Zero surprise operations Profile & Experience: * Bachelors degree with 11+ years of experience in contact center or outsourcing industry *Experience on Gen AI tools along-side Six Sigma/Lean/Kaizen/COPC methodologies *Exposure to drive complex improvement / transformation projects across multiple accounts/domains * Experience in Data Analytics - Machine learning / Predictive Analytics / Power BI/SQL/Python / Big Data * Preferred Certifications : Certified Analytics Professional / Google/Microsoft/AWS certified Data analytics / Data science professional certificate / Design Thinking Practitioner / Cloud Certification / Six Sigma/Lean/VSM certification * Well versed with project and program management (initiation, monitoring, stakeholder management, quality, financials, risks/issues).

11+ years of industry experience in Quality & Training domains in contact center customer service domain. Experience in banking domain is preferred. Exposure to different improvement frameworks like six sigma, lean. Six Sigma Black Belt certification is preferred knowing the Global scale and impact of the role. Successful track record of improving performance against quality, efficiency, and effectiveness metrics, and meeting/exceeding contractual service level performance requirements. Strong client-facing skills with excellent communication, negotiation and conflict management skills. Strong Process Knowledge and Compliance to Multiple Audit procedures. Thorough knowledge of MS office tools like Power point & excel are critical for the job Experience in implementing innovative solutions and driving technologies, automation. Analytical acumen and the ability to streamline complex processes. Essential Job Elements: Lead TQ support for a new strategic offering, training and quality as a Service for our clients. Provide Training and quality support, development of metrics and dashboards in line with customer requirements. Ability to lead a team, coordinate with other locations and drive standardized practices. Should meet and exceed client metrics: external & internal quality metrics should be consistently green. Strengthen quality & training management processes/framework to improve delivery & performance. Accurately capture SLA/SLO Metrics, the reporting needs of each of the client and set up/customize processes to seamlessly meet client's expectation. Drive continuous improvement program across processes. Analysis of utilization, efficiency and available data for the process. Undertake detailed process improvement studies and up skills the team members Ability to get out of the box ideas and Process Improvement Initiatives in the process Translate key business drivers to performance requirements and accordingly identify/design learning interventions that provide greater flexibility of learning options. Should drive Process Control & Compliance in addition to managing Audit requirements. Innovate new ways of learning and help drive adoption of Tech infused learning solutions. Lead Governance & performance reviews for areas driven by T&Q team. Mentor Green Belt/Yellow Belt projects.

Key Responsibilities: *Lead / mentor improvement initiatives that positively impact Client satisfaction & business profitability *Be a visionary to identify high impact strategic projects which yield in substantial Gains *Identify new technologies that are relevant to service line and have potential to be scaled *Deliver on strategic and functional goals of projects focused on cost optimization, revenue enhancement & metric enhancement. *Apply structured problem solving methodology, tools, data analytics and technology to generate value and solve business problems *Identifying process gaps & automation opportunities * Project managing improvement efforts across multiple locations and maintain consistence in effort & implementation * Interfacing with leadership/clients and identifying opportunities for value * Driving effective Change Management for a stable & consistent delivery Zero surprise operations Profile & Experience: * Bachelors degree with 11+ years of experience in contact center or outsourcing industry *Experience on Gen AI tools along-side Six Sigma/Lean/Kaizen/COPC methodologies *Exposure to drive complex improvement / transformation projects across multiple accounts/domains * Experience in Data Analytics - Machine learning / Predictive Analytics / Power BI/SQL/Python / Big Data * Preferred Certifications : Certified Analytics Professional / Google/Microsoft/AWS certified Data analytics / Data science professional certificate / Design Thinking Practitioner / Cloud Certification / Six Sigma/Lean/VSM certification * Well versed with project and program management (initiation, monitoring, stakeholder management, quality, financials, risks/issues).

Requirements Bachelors degree. Minimum of 8 years of experience in wholesale operation, technical project management, or a related role in a B2B environment. Strong proficiency in data analysis tools and software and data visualization platforms. Exceptional verbal and written communication skills, with ability to articulate complex technical concepts to non-technical stakeholders and foster effective teamwork. In-depth knowledge of data governance frameworks, data quality management, and automation technologies is strongly preferred. Advanced problem-solving skills and a proactive mindset, with a demonstrated ability to manage multiple projects and deadlines effectively. Open-mindedness to embrace new ideas and perspectives, fostering an inclusive work environment. Self-motivated and result-oriented, demonstrating the ability to take initiative and drive tasks or projects to completion independently. Key Responsibilities: Collaboration & Communication: Lead and facilitate real-time communication with the wholesale team and technology team, 3rd party if needed, ensuring alignment on task objectives and timelines. Actively participate in strategy meetings, daily business execution, providing insights based on technical expertise to guide business operation and decision-making. Technical Implementation: Oversee collaborate with the technology team to design, develop, and implement interim solutions such as automation scripts and data integration tools to improve workflow efficiency. Evaluate and enhance existing bots, tools and related systems, providing troubleshooting and maintenance support to ensure reliable performance. Cooperate with the technology team to establish the end-to-end wholesale business to business solutions, including SAP. Data Stewardship: Monitor and uphold data integrity across all systems, ensuring accuracy, consistency, and reliability of data used within wholesale operation. Establish and enforce data governance policies and procedures, ensuring compliance with best practices and industry regulations. Conduct regular data quality assessments, proactively identifying and resolving discrepancies or issues as arise. Data Analysis & Insights Utilize advanced data analysis techniques using tools such as Excel, SQL, VBA, or data visualization software to evaluate current wholesale processes. Co-create or present comprehensive reports highlighting key KPI and provide actionable recommendations for enhancing operational effectiveness and driving growth. Onboarding Support: Lead the onboarding processes for new wholesale partners, internal team and vendors, creating structured training programs that help them understand our systems, tools, and expectations. Develop comprehensive user guides and resources to facilitate a smooth transition and cultivate strong relationships between our business and partners. Continuous Improvement: Research industry trends and emerging technologies to identify opportunities for innovation and improvement within our wholesale operations. Strategize, develop and implement process improvement initiatives aimed at reducing inefficiencies and enhancing the overall customer experience.

We are looking for an experienced product manager to lead our product roadmap. The ideal candidate will have a strong understanding of the Fashion industry & its supply chain and the challenges of defining a traceability strategy for this industry. This person should be a highly skilled market analyst with a proven ability to strategize the full lifecycle of a Textile product, from conception to release. Were looking for a confident leader who can guide cross-functional teams in the creation of products that improve customer experience. Required skills and qualifications 5+ years experience in a dynamic product management role Proven success in overseeing all elements of the product development lifecycle High effectiveness in managing cross-functional teams Strong written communication and presentation skills Responsibilities Drive the execution of all processes in the product lifecycle, including product and market research, competitor analysis, planning, positioning, requirements and roadmap development, and product launch Translate product strategy into detailed requirements for prototyping and final development by technology team Create product strategy documents that describe business cases, high level use cases & technical requirements Collaborate closely with development, customer engagement, and business development teams in the development, QA, and release of products, and balance resources to ensure success for the entire organization Build the Product Management stream within the organization. Objectives of this role Drive the product and business-planning processes for cross-functional teams across customer engagement and technology development Assess current competitor offerings and seek opportunities for differentiation Analyze product requirements and develop technology roadmaps Develop, implement, and maintain development and implementation timelines Appraise new product ideas and strategize appropriate go-to-market plans

Requirements Bachelors degree. Minimum of 8 years of experience in wholesale operation, technical project management, or a related role in a B2B environment. Strong proficiency in data analysis tools and software and data visualization platforms. Exceptional verbal and written communication skills, with ability to articulate complex technical concepts to non-technical stakeholders and foster effective teamwork. In-depth knowledge of data governance frameworks, data quality management, and automation technologies is strongly preferred. Advanced problem-solving skills and a proactive mindset, with a demonstrated ability to manage multiple projects and deadlines effectively. Open-mindedness to embrace new ideas and perspectives, fostering an inclusive work environment. Self-motivated and result-oriented, demonstrating the ability to take initiative and drive tasks or projects to completion independently. Key Responsibilities: Collaboration & Communication: Lead and facilitate real-time communication with the wholesale team and technology team, 3rd party if needed, ensuring alignment on task objectives and timelines. Actively participate in strategy meetings, daily business execution, providing insights based on technical expertise to guide business operation and decision-making. Technical Implementation: Oversee collaborate with the technology team to design, develop, and implement interim solutions such as automation scripts and data integration tools to improve workflow efficiency. Evaluate and enhance existing bots, tools and related systems, providing troubleshooting and maintenance support to ensure reliable performance. Cooperate with the technology team to establish the end-to-end wholesale business to business solutions, including SAP. Data Stewardship: Monitor and uphold data integrity across all systems, ensuring accuracy, consistency, and reliability of data used within wholesale operation. Establish and enforce data governance policies and procedures, ensuring compliance with best practices and industry regulations. Conduct regular data quality assessments, proactively identifying and resolving discrepancies or issues as arise. Data Analysis & Insights Utilize advanced data analysis techniques using tools such as Excel, SQL, VBA, or data visualization software to evaluate current wholesale processes. Co-create or present comprehensive reports highlighting key KPI and provide actionable recommendations for enhancing operational effectiveness and driving growth. Onboarding Support: Lead the onboarding processes for new wholesale partners, internal team and vendors, creating structured training programs that help them understand our systems, tools, and expectations. Develop comprehensive user guides and resources to facilitate a smooth transition and cultivate strong relationships between our business and partners. Continuous Improvement: Research industry trends and emerging technologies to identify opportunities for innovation and improvement within our wholesale operations. Strategize, develop and implement process improvement initiatives aimed at reducing inefficiencies and enhancing the overall customer experience.

Job Summary: We are looking for a dynamic and experienced General Manager Supply Chain (Operations) to lead and optimize our warehousing and transportation operations across India. This role demands a seasoned professional with a deep understanding of logistics, distribution, and supply chain efficiency to drive cost-effective and high-performance operations. Key Responsibilities: Warehousing & Distribution: Lead end-to-end warehouse operations across multiple locations, ensuring inventory accuracy, space optimization, and efficiency. Develop and implement best-in-class warehouse management systems (WMS) to streamline operations. Ensure compliance with safety, quality, and regulatory standards for all warehouses. Transportation & Logistics: Oversee primary and secondary transportation networks to enhance delivery performance. Optimize freight costs, vendor management, and route planning to ensure on-time, cost-efficient deliveries. Implement digitization & automation initiatives to improve fleet tracking, route optimization, and real-time visibility. Supply Chain Strategy & Performance: Develop and execute cost-saving initiatives and process improvements across the supply chain. Drive KPIs like OTIF (On-Time In-Full), inventory turnover, and cost per delivery. Collaborate with cross-functional teams (sales, planning, procurement) to align supply chain strategies with business goals. Spearhead network expansion projects, including setting up new warehouses and improving distribution models. Key Qualifications & Experience: 12-15 years of experience in supply chain operations (warehousing & transportation focus). At least 10 years of experience in regional supply chain roles, with 2-5 years in a national leadership role. Strong expertise in warehouse management, transportation networks, and logistics cost optimization. Proven track record in 3PL/vendor management, contract negotiations, and process automation. Experience in implementing technology-driven solutions (WMS, TMS, GPS tracking, etc.). Hands-on leadership in large-scale distribution and logistics networks for home durables or FMCG. Key Skills & Competencies: Strategic Thinking Ability to design and implement long-term supply chain strategies. Operational Excellence Strong command of warehouse & transport best practices. Vendor & Stakeholder Management Experience in negotiating contracts with 3PLs and logistics partners. Analytical & Data-Driven Ability to leverage data for decision-making and performance improvement. Tech-Savvy Familiarity with ERP, WMS, TMS, and other automation tools. Leadership & Team Management Proven experience in leading and mentoring large teams. If you are a supply chain operations expert passionate about driving efficiency and innovation in warehousing & transportation, we invite you to be a part of our dynamic team!

11+ years of industry experience in Quality & Training domains in contact center customer service domain. Experience in banking domain is preferred. Exposure to different improvement frameworks like six sigma, lean. Six Sigma Black Belt certification is preferred knowing the Global scale and impact of the role. Successful track record of improving performance against quality, efficiency, and effectiveness metrics, and meeting/exceeding contractual service level performance requirements. Strong client-facing skills with excellent communication, negotiation and conflict management skills. Strong Process Knowledge and Compliance to Multiple Audit procedures. Thorough knowledge of MS office tools like Power point & excel are critical for the job Experience in implementing innovative solutions and driving technologies, automation. Analytical acumen and the ability to streamline complex processes. Essential Job Elements: Lead TQ support for a new strategic offering, training and quality as a Service for our clients. Provide Training and quality support, development of metrics and dashboards in line with customer requirements. Ability to lead a team, coordinate with other locations and drive standardized practices. Should meet and exceed client metrics: external & internal quality metrics should be consistently green. Strengthen quality & training management processes/framework to improve delivery & performance. Accurately capture SLA/SLO Metrics, the reporting needs of each of the client and set up/customize processes to seamlessly meet client's expectation. Drive continuous improvement program across processes. Analysis of utilization, efficiency and available data for the process. Undertake detailed process improvement studies and up skills the team members Ability to get out of the box ideas and Process Improvement Initiatives in the process Translate key business drivers to performance requirements and accordingly identify/design learning interventions that provide greater flexibility of learning options. Should drive Process Control & Compliance in addition to managing Audit requirements. Innovate new ways of learning and help drive adoption of Tech infused learning solutions. Lead Governance & performance reviews for areas driven by T&Q team. Mentor Green Belt/Yellow Belt projects.

Key accountabilities will include the following: SME on multiple functional areas related to Sales Force Effectiveness. Lead multiple projects for US & IBU geographies and ensuring quality and timely delivery of the projects Project management on multiple workstreams through effective delegation & planning Excellent Communication skills with stakeholders of various geographies Mentor and coach team members to support talent development of the team Monitor customer and marketplace to identify opportunities to optimize sales operations strategy Lead the creation of models such as the customer behaviour profile to support the Sales teams by tracking performance of the field force Partner with affiliates to determine their SFE challenges & create proposals / brainstorm techniques to solve those Evaluate and resolve complex business and operational problems / challenges that arise in the course of the projects Complete ownership of analysis on effectiveness of field force incentives and development of the incentive plan for field force Work with the HR and Sales teams to set annual targets for the field force and provide inputs to optimize the field force effectiveness Manage approval on the plan, calculate the incentive amount for all sales associates based on the plan and coordinate pay-outs Use data and reports to develop, optimize and implement strategies to improve sales team performance Suggest new & novel ways to measure & improve call & channel execution Leverage statistical analyses such as regression, Anova, A/B testing, prescriptive analytics etc. to track KPIs, draw insights in all areas in SFE Create & test proof of concepts of new technologies such as Gen AI, ML etc. in SFE processes Present new insights, capabilities & solutions to key stakeholders Basic Qualifications Bachelors Degree Ensure compliance with company policies and any applicable state and federal marketing and promotion laws and regulations. Additional Skills/Preferences Demonstrated ability to effectively lead, challenge, and influence across executives and all other levels Previous successful business operations & consulting experience Strong expertise, learning agility & analytical mindset Excellent communication (written & verbal) and prioritization skills with attention to detail High level of motivation and a strong desire to find creative solutions to challenging situations Analytics, or sales incentive experience +10 years of professional work experience Bachelor's degree; master's degree or equivalent experience is a plus Good focus on detail, accuracy, and ability to solve problems through analytical reasoning Experience in business analysis & related work profiles