Workforce Management (WFM) Capacity Planning & Forecasting | Bangalore WHITE HORSE MANPOWER CONSULTANCY (P) LTD

3.0 - 7.0 years

0 - 0 Lacs

bangalore

On-site

Workforce Management (WFM) Capacity Planning & Forecasting | Bangalore | CL-9 (7+ Yrs) / CL-10 (5+ Yrs) | Up to 15 LPA Job Description Workforce Management (WFM) Specialist / SME We are hiring experienced Workforce Management (WFM) professionals specializing in capacity planning and forecasting for Contact Center, Service, Sales, or Retail operations environments . The role requires expertise in WFM systems, forecasting models, and workforce metrics , ensuring efficient resource allocation and operational excellence. Key Responsibilities: Develop, implement, and maintain capacity planning and forecasting models . Analyze historical data and trends to predict future workforce requirements. Wo...

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Workforce Management (WFM) Specialist / SME White Horse Manpower Consultancy

5.0 - 10.0 years

9 - 15 Lacs

hyderabad, pune, bengaluru

Work from Office

Develop, implement, and maintain capacity planning and forecasting models. Analyze historical data and trends to predict future workforce requirements. Work with stakeholders to optimize staffing, scheduling, and workload distribution. Required Candidate profile Utilize WFM systems tools to generate reports and ensure alignment with business goals Ensure accuracy in workforce planning to meet SLAs and operational KPIs Contribute as an individual contributor Perks and benefits Perks and Benefits

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