Assistant Manager WFM Scheduler (Bengaluru) Hiresquad

4.0 - 9.0 years

6 - 9 Lacs

Bengaluru

Work from Office

Hiring for WFM Scheduler/AM Scheduler in Bengaluru Experience 4+ Years Schedulers will utilize the Workforce Management scheduling tool(eWFM) to administer the processing of individual clusters engineer teams weekly work schedules and to schedule training, and other special events for the engineer teams. About the Role Develop, manage, and maintain comprehensive schedules. Single Point of Contact for the Business Unit. Structure set up to core scheduling activities. Required Skills Good knowledge of MS Office tools, SQL, PowerBi Excellent communication and interpersonal skills Proficiency with computers Willingness to work in a 24*7 shift environment Drive for self-learning and knowledge enh...

Posted 3 months ago

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WFM Scheduler/AM WFM Scheduler Hiresquad

4.0 - 9.0 years

6 - 9 Lacs

Bengaluru

Work from Office

About the Company- Leading BPO in Bangalore Hiring for WFM Scheduler/AM Scheduler Experience 4+ Years Schedulers will utilize the Workforce Management scheduling tool(eWFM) to administer the processing of individual clusters engineer teams weekly work schedules and to schedule training, and other special events for the engineer teams. About the Role Develop, manage, and maintain comprehensive schedules. Single Point of Contact for the Business Unit. Structure set up to core scheduling activities. Responsibilities Forecast Upload and generate the Intraday Patterns (IDP) Schedule Generation and Optimization Review IDP (Requirement vs Schedule) with sites/Partners Recommend required headcount w...

Posted 3 months ago

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WFM Scheduler || Gurugram || Teleperformance || Immediate Hiring Teleperformance (TP)

3.0 - 8.0 years

2 - 7 Lacs

New Delhi, Gurugram, Delhi / NCR

Work from Office

Role & responsibilities 1. Scheduling : Create and manage employee schedules to ensure optimal coverage and meet service level agreements (SLAs). Adjust schedules as needed based on real-time changes in demand or staffing levels. 2. Data Analysis : Analyze historical data and trends to calculate the call arrival pattern Monitor and analyze performance metrics and key performance indicators (KPIs). Generate and present reports on staffing efficiency, adherence, and other relevant 3. Tools : Knowledge of any WFM tool like: IEX, Verint (Must), etc. Candidate should know Erlang C methodology 4. Communication : •Collaborate with department managers and team leads to understand staffing needs and ...

Posted 4 months ago

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