Workforce Management (Frontline Analyst) Gainwell Technologies

4.0 - 9.0 years

8 - 11 Lacs

bengaluru

Remote

Gainwell Technologies LLC A WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distribution in real-time to ensure service level agreements are met. This is achieved primarily by adjustments to schedules and agent assignments as needed throughout the day based on live data; their key responsibilities include analyzing queues for adherence opportunities and taking corrective actions to optimize operational efficiency via Teams chats with functional areas. Key skills for a WFM RTA: • Strong analytical skills to interpret data and make informed decisions quickly • Excellent communication skills to c...

Posted 1 month ago

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Workforce Management Real-Time Analyst Gainwell Technologies

4.0 - 9.0 years

8 - 11 Lacs

bengaluru

Remote

Posted 1 month ago

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Wfm Real Time Analyst | RTA | Bangalore Hiresquad

1.0 - 6.0 years

3 - 6 Lacs

Bengaluru

Work from Office

WFM RTA BANGALORE Minimum 12 Months WFM RTA International BPO Exp Mandatory Required Candidate profile - Atleast 1 year experience as RTA in International process - Tool Knowledge IEX, VERINT, AVAYA,Genesys - Should have good communication in English Immediate Joiners OR Max 1 month notice period candidates can apply CTC Up to 6LPA( Depending Upon Last 25 % - 35 % Hike ) Opportunity to work in a fast-paced, international work environment Willingness to work in rotational shifts and on rotational offs Only Graduates Can Apply NOTE - NOTICE PERIOD OF MORE THAN A MONTH WILL TOTALLY NOT WORK SO APPLY ACCORDINGLY Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmai...

Posted 4 months ago

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RTA Real Time Associate WFM Bangalore Creative Indians

2.0 - 7.0 years

3 - 8 Lacs

Gurugram, Bengaluru

Work from Office

Min 1+yrs exp as a RTA. Real Time Queue Monitoring Maintaining Service Levels & Associated Metrics Preparation of Daily/ Weekly/ Monthly reports. 24*7 Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Posted 5 months ago

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