Role & responsibilities Mapping of business processes in ERP. Analyze current business processes and workflows to identify areas for improvement. Develop detailed functional specifications and user requirement for IT/development teams. Collaborate with business teams to ensure solutions meet business needs. Facilitate communication between business units and IT/ERP team teams. Support change management and assist in the successful implementation of new systems or processes. Collaborate with sales, marketing, and finance teams to set and review pricing policies. Prepare detailed reports and dashboards on sales, margins, and market trends. Assist in business planning and forecasting activities. Conduct data analysis to inform decision-making and strategic planning. Perform cost-benefit analysis and feasibility studies. Qualifications: Bachelor's degree in Business Administration, Information Technology, or related field. Excellent communication and stakeholder management skills. Knowledge of business process modeling and requirements gathering techniques. Experience with project management methodologies. Prior experience in pricing analysis, business analysis, or related roles. Strong analytical skills with proficiency in data analysis tools (Excel, SQL, etc.). Excellent communication and presentation skills. Work Experience 5 Years. Preferred Skills: Familiarity with ERP, CRM, or other enterprise software. Experience in ODOO will be an added advantage. Experience with data visualization tools. Advance Excel & MS Power-point Presentation.
Operations & Customer Experience Lead – B2C Role Overview We are looking for a hands-on operations leader who can own and scale global operations out of India. The role requires startup agility , comfort with ambiguity, and the ability to design processes while executing them at speed . You’ll work closely with global teams and directly impact customer experience in the US & UK . Key Responsibilities Build and manage end-to-end global operations : order fulfillment, logistics, and customer service for US & UK. Set up and scale processes from scratch – SOPs, playbooks, dashboards, escalation frameworks. Lead demand planning & forecasting : align with sales/supply chain teams to ensure the right inventory at the right time. Manage customer service for international customers : build SLAs, improve CX, reduce escalations, and raise NPS/CSAT. Own vendor/LSP relations : negotiate with 3PLs, FedEx, UPS, and regional logistics partners for cost efficiency and SLA compliance. Drive automation and tech adoption across ERP/OMS/CRM tools (Zoho, Odoo, Shopify, EasyEcom, Vinculum, etc.). Establish performance KPIs : on-time delivery, first response time, fill rates, RTO %, SLA adherence. Act as a bridge between India hub and global leadership , providing insights, weekly dashboards, and action plans. Requirements 8–12 years of experience in eCommerce / D2C / B2C startup operations . Proven track record in customer service + demand planning + supply chain management . Startup/scale-up DNA : thrives in fast-moving environments, builds processes in ambiguity, balances strategic thinking with tactical execution. Strong with tools: ERP/OMS/CRM/WMS (Zoho, Odoo, SAP, Shopify, Vinculum, EasyEcom). Analytical mindset: Excel, Looker Studio, dashboards. Based in Delhi NCR (or willing to relocate). Job Types: Full-time, Permanent Pay: ₹2,000,000.00 - ₹2,500,000.00 per year Application Question(s): Do you have experience in customer service + demand planning + supply chain management. Do you have experience on the following tools ERP/OMS/CRM/WMS (Zoho, Odoo, SAP, Shopify, Vinculum, EasyEcom). Are you open to onsite role in in Delhi NCR (or willing to relocate). Do you have 8–12 years of experience in eCommerce / D2C / B2C startup operations Work Location: In person
Operations & Customer Experience Lead – B2C Role Overview We are looking for a hands-on operations leader who can own and scale global operations out of India. The role requires startup agility , comfort with ambiguity, and the ability to design processes while executing them at speed . You’ll work closely with global teams and directly impact customer experience in the US & UK . Key Responsibilities Build and manage end-to-end global operations : order fulfillment, logistics, and customer service for US & UK. Set up and scale processes from scratch – SOPs, playbooks, dashboards, escalation frameworks. Lead demand planning & forecasting : align with sales/supply chain teams to ensure the right inventory at the right time. Manage customer service for international customers : build SLAs, improve CX, reduce escalations, and raise NPS/CSAT. Own vendor/LSP relations : negotiate with 3PLs, FedEx, UPS, and regional logistics partners for cost efficiency and SLA compliance. Drive automation and tech adoption across ERP/OMS/CRM tools (Zoho, Odoo, Shopify, EasyEcom, Vinculum, etc.). Establish performance KPIs : on-time delivery, first response time, fill rates, RTO %, SLA adherence. Act as a bridge between India hub and global leadership , providing insights, weekly dashboards, and action plans. Requirements 8–12 years of experience in eCommerce / D2C / B2C startup operations . Proven track record in customer service + demand planning + supply chain management . Startup/scale-up DNA : thrives in fast-moving environments, builds processes in ambiguity, balances strategic thinking with tactical execution. Strong with tools: ERP/OMS/CRM/WMS (Zoho, Odoo, SAP, Shopify, Vinculum, EasyEcom). Analytical mindset: Excel, Looker Studio, dashboards. Based in Delhi NCR (or willing to relocate). Job Types: Full-time, Permanent Pay: ₹2,000,000.00 - ₹2,500,000.00 per year Application Question(s): Do you have experience in customer service + demand planning + supply chain management. Do you have experience on the following tools ERP/OMS/CRM/WMS (Zoho, Odoo, SAP, Shopify, Vinculum, EasyEcom). Are you open to onsite role in in Delhi NCR (or willing to relocate). Do you have 8–12 years of experience in eCommerce / D2C / B2C startup operations Work Location: In person
Position Overview We are looking for an experienced Demand Planner to join our B2C team. This role will be responsible for developing accurate demand forecasts, aligning inventory with sales and marketing plans, and ensuring high product availability while minimizing excess stock. The ideal candidate will combine strong analytical skills with commercial acumen to support growth in our direct-to-consumer (D2C/eCommerce) business. Key Responsibilities Forecasting & Analysis o Develop and maintain accurate demand forecasts at SKU, product line, and market levels. o Analyze historical sales, market trends, promotions, and customer insights to improve forecast accuracy. o Monitor forecast performance (vs. actuals) and recommend corrective actions. • Inventory Planning & Alignment o Translate demand plans into inventory requirements across multiple warehouses and regions. o Work with supply chain teams to ensure timely replenishment, reduce stockouts, and optimize inventory turns. o Identify slow-moving or excess stock and propose liquidation strategies. • Cross-Functional Collaboration o Partner with Marketing, Sales, and Customer Experience teams to incorporate campaigns, seasonality, and new product launches into demand plans. o Support the S&OP process by providing demand insights to Finance and Operations. o Share regular updates with management, highlighting risks, opportunities, and action recommendations. • Reporting & KPIs o Create and maintain dashboards/reports to track demand planning KPIs. o Key metrics: forecast accuracy, fill rate, stock availability %, inventory turnover, and reduction in missed sales. Qualifications Bachelor’s degree in Supply Chain, Business, Economics, or related field (Master’s preferred). 3–5 years’ experience in demand planning, forecasting, or supply chain (preferably in B2C/eCommerce/retail). Strong analytical and data modeling skills; advanced Excel proficiency. Experience with demand planning or ERP tools (Power BI, Tableau, Odoo, SAP, NetSuite, etc.). Familiarity with Shopify or other eCommerce platforms is a plus. Excellent communication and stakeholder management skills. Proven ability to work in a fast-paced, dynamic business environment. Competencies Analytical mindset with strong problem-solving ability. Commercial awareness and customer-centric approach. Proactive, detail-oriented, and adaptable. Strong collaboration across departments and teams. Job Types: Full-time, Permanent Pay: ₹2,000,000.00 - ₹2,500,000.00 per year Work Location: In person
Position Overview We are looking for an experienced Demand Planner to join our B2C team. This role will be responsible for developing accurate demand forecasts, aligning inventory with sales and marketing plans, and ensuring high product availability while minimizing excess stock. The ideal candidate will combine strong analytical skills with commercial acumen to support growth in our direct-to-consumer (D2C/eCommerce) business. Key Responsibilities Forecasting & Analysis o Develop and maintain accurate demand forecasts at SKU, product line, and market levels. o Analyze historical sales, market trends, promotions, and customer insights to improve forecast accuracy. o Monitor forecast performance (vs. actuals) and recommend corrective actions. • Inventory Planning & Alignment o Translate demand plans into inventory requirements across multiple warehouses and regions. o Work with supply chain teams to ensure timely replenishment, reduce stockouts, and optimize inventory turns. o Identify slow-moving or excess stock and propose liquidation strategies. • Cross-Functional Collaboration o Partner with Marketing, Sales, and Customer Experience teams to incorporate campaigns, seasonality, and new product launches into demand plans. o Support the S&OP process by providing demand insights to Finance and Operations. o Share regular updates with management, highlighting risks, opportunities, and action recommendations. • Reporting & KPIs o Create and maintain dashboards/reports to track demand planning KPIs. o Key metrics: forecast accuracy, fill rate, stock availability %, inventory turnover, and reduction in missed sales. Qualifications Bachelor’s degree in Supply Chain, Business, Economics, or related field (Master’s preferred). 3–5 years’ experience in demand planning, forecasting, or supply chain (preferably in B2C/eCommerce/retail). Strong analytical and data modeling skills; advanced Excel proficiency. Experience with demand planning or ERP tools (Power BI, Tableau, Odoo, SAP, NetSuite, etc.). Familiarity with Shopify or other eCommerce platforms is a plus. Excellent communication and stakeholder management skills. Proven ability to work in a fast-paced, dynamic business environment. Competencies Analytical mindset with strong problem-solving ability. Commercial awareness and customer-centric approach. Proactive, detail-oriented, and adaptable. Strong collaboration across departments and teams. Job Types: Full-time, Permanent Pay: ₹2,000,000.00 - ₹2,500,000.00 per year Work Location: In person