3 Welfare Hw Jobs

Wipro Limited is a leading technology services and consulting company dedicated to creating innovative solutions that cater to clients" most intricate digital transformation requirements. With a workforce of over 230,000 employees and business partners in 65 countries, Wipro aims to help customers, colleagues, and communities thrive in an ever-evolving world. As part of Wipro, you will play a crucial role in providing technical support to the process and ensuring timely resolution of client issues to meet process SLAs. Your responsibilities will include managing transactions, addressing incoming help requests from clients via telephone and email, documenting end user information and problem details, updating availability in the system, tracking and recording all queries and resolutions, following standard procedures to resolve client issues, accessing internal knowledge bases for effective problem resolution, and maintaining self-help documents for customers. You will also be required to deliver excellent customer service by diagnosing and troubleshooting client queries, providing product support, guiding users through solutions, and maintaining records of all customer interactions. Furthermore, you will need to build your capabilities to ensure operational excellence, maintain superior customer service levels, undertake product trainings to stay updated with features and updates, collaborate with team leaders to identify training themes, and participate in self-learning opportunities to enhance job knowledge. Your performance will be evaluated based on the number of cases resolved per day, compliance with process and quality standards, meeting SLAs, customer feedback, productivity, efficiency, absenteeism, and technical training completion. If you are someone inspired by reinvention and constant evolution, Wipro offers you the opportunity to design your own reinvention and realize your ambitions in a business powered by purpose. Join us at Wipro and be part of a modern digital transformation partner that encourages personal and professional growth. Applications from individuals with disabilities are encouraged and welcomed.,

The primary objective of this role is to provide exceptional customer service by efficiently acknowledging, tracking, and prioritizing client cases in compliance with regulatory guidelines. As a part of the team, you will be responsible for ensuring timely resolution of all client cases according to the defined Service Level Agreements (SLAs) by assigning them to the appropriate support team. Your responsibilities will include: - Ensuring operational excellence through adherence to contract and regulatory requirements, efficient case acknowledgment, tracking, prioritization, system updates, and reporting. - Accurately logging all incoming client cases on the internal tool as per the contract terms and documenting relevant case information. - Following standard processes to track, prioritize, and allocate client cases to the respective agents and Quality Assurance (QA) teams. - Monitoring compliance with service agreements to mitigate legal risks and challenges. - Sharing case logs, status reports, and resolution updates with clients and supervisors regularly. To deliver excellent customer service, you will: - Serve as the primary point of contact for accessing client cases using the designated client tool. - Develop a deep understanding of the client tool to effectively perform daily tasks and prioritize cases based on urgency and complexity. - Collaborate with clients to undergo training on new regulatory guidelines and implement the changes in all cases. Your role will also involve: - Allocating and resolving client cases within the defined SLAs by updating internal tools accurately, conducting training sessions on new regulations, and providing regular reports. - Liaising between clients and internal teams to address escalations, unique queries, and ensure compliance with contract SLAs and regulations. - Building capabilities for operational excellence and maintaining superior customer service levels for existing clients. Mandatory Skills: Health and Welfare (HW) Experience: 3-5 Years Join us at Wipro and be a part of our journey towards reinvention and digital transformation. We are looking for individuals who are motivated by continuous improvement and eager to evolve in their careers and skills. Our culture is driven by purpose, empowering you to lead your own reinvention and contribute to the growth of our business and industry. Come be a part of Wipro and realize your ambitions. Applications from individuals with disabilities are encouraged and welcomed.,

The role aims to provide exceptional customer service by efficiently handling, tracking, and prioritizing client cases in accordance with regulatory guidelines. It involves ensuring timely resolution of cases as per defined SLAs by assigning them to the appropriate support team. Key Responsibilities: - Ensure operational excellence by complying with contracts and regulations, acknowledging, tracking, prioritizing, updating systems, and reporting cases accurately. - Acknowledge client cases based on contract-defined SLAs, log them into the internal tool, and document all relevant case information daily. - Follow standard processes to track and prioritize cases, update the internal tool, and forward cases to agents and QAs. - Maintain internal knowledge bases for effective case logging and prioritize urgent cases as needed. - Identify and escalate serious client issues to Team Leader for non-compliance and untimely resolution. - Share case logs and status reports with clients and supervisors on a daily basis. Primary Duties: - Act as the primary contact for accessing client cases through the designated tool, ensuring accurate case logging and prioritization. - Develop a deep understanding of the client tool to perform daily duties effectively. - Prioritize cases based on urgency and complexity, extract case information accurately, and maintain logs as per guidelines. - Collaborate with clients for trainings on new regulatory guidelines and implement changes in all cases. Tasks: - Allocate and resolve client cases as per SLAs, update internal tools, conduct training sessions on new regulations, and report regularly. - Ensure accurate recording of client cases, maintain allocation tracker, resolve cases within defined SLAs, and share resolution status reports. - Undertake client training on tool features and regulatory changes, conduct training sessions for agents and QA, and ensure compliance. - Liaise between clients and internal teams, follow up for feedback, and update progress on cases. Qualifications: - Mandatory Skill: Health and Welfare (HW) - Experience: 3-5 years Join Wipro for a journey of reinvention and constant evolution. We are committed to empowering individuals to design their reinvention and realize their ambitions. Be part of a purpose-driven business and contribute to building a modern Wipro. Applications from individuals with disabilities are encouraged.,