13 Welfare Hw Jobs

Role Overview: As a Technical Support Specialist at Wipro Limited, your role is crucial in providing effective technical support to the process and resolving client issues in a timely manner to meet process SLAs. You will be responsible for managing transactions, fielding help requests from clients, documenting user information, resolving queries, and ensuring excellent customer service through diagnosis and troubleshooting. Key Responsibilities: - Support the process by managing transactions according to quality standards - Field all incoming help requests from clients via telephone and/or emails courteously - Document all pertinent end user identification information and nature of problems...

Role Overview: As a Technical Support Specialist at Wipro Limited, your role will involve providing effective technical support to the process and actively resolving client issues directly or through timely escalation to meet process SLAs. You will support the process by managing transactions, fielding help requests from clients, documenting all pertinent information, updating availability in the RAVE system, recording and tracking queries, following standard processes to resolve client issues, accessing internal knowledge bases for effective problem resolution, maintaining self-help documents, and escalating serious client issues when necessary. Your primary focus will be on delivering exce...

Role Overview: The purpose of the role of Senior Service Manager at Wipro Limited is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Key Responsibilities: - Support the process by managing transactions as per required quality standards - Field all incoming help requests from clients via telephone and/or emails in a courteous manner - Document all pertinent end user identification information, including name, department, contact information, and nature of the problem or issue - Update own availability in the RAVE system to ensure productivity of the process - Record, track, and document all qu...

Role Overview: As a Benefits Ops Administrator at Wipro Limited, your role involves providing effective technical support to the process and actively resolving client issues directly or through timely escalation to meet process SLAs. You will support the process by managing transactions as per required quality standards, fielding all incoming help requests from clients, and documenting all pertinent end user identification information. Additionally, you will update your availability in the RAVE system to ensure productivity of the process, record, track, and document all queries received, and follow standard processes and procedures to resolve client queries. Key Responsibilities: - Support ...

As a Customer Service Representative at the company, your primary responsibility is to provide exceptional customer service by efficiently handling, tracking, and prioritizing client cases in accordance with regulatory guidelines. You will ensure timely resolution of cases by assigning them to the appropriate support team as per defined SLAs. - Ensure operational excellence by complying with contracts and regulations, acknowledging, tracking, prioritizing, updating systems, and reporting cases accurately. - Acknowledge client cases based on contract-defined SLAs, log them into the internal tool, and document all relevant case information daily. - Follow standard processes to track and priori...

Role Overview: As a Technical Support Specialist at Wipro Limited, your role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. You will support the process by managing transactions as per required quality standards, fielding all incoming help requests from clients via telephone and/or emails in a courteous manner, and documenting all pertinent end user identification information. It is essential to update your availability in the RAVE system to ensure productivity of the process and record, track, and document all queries received along with problem-solving steps taken. Key Responsibilities:...

Role Overview: You will be responsible for providing effective technical support to the process and actively resolving client issues directly or through timely escalation to meet process SLAs. Key Responsibilities: - Support the process by managing transactions as per required quality standards - Field all incoming help requests from clients via telephone and/or emails in a courteous manner - Document all pertinent end user identification information, including name, department, contact information, and nature of the problem or issue - Update your availability in the RAVE system to ensure productivity of the process - Record, track, and document all queries received, problem-solving steps ta...

Role Overview: As a Customer Service Representative at Wipro, your primary objective is to provide exceptional customer service by efficiently acknowledging, tracking, and prioritizing client cases in compliance with regulatory guidelines. You will be part of a team responsible for ensuring timely resolution of all client cases according to the defined Service Level Agreements (SLAs) by assigning them to the appropriate support team. Key Responsibilities: - Ensure operational excellence through adherence to contract and regulatory requirements, efficient case acknowledgment, tracking, prioritization, system updates, and reporting. - Accurately log all incoming client cases on the internal to...

Role Overview: As a Technical Support Specialist at Wipro Limited, your role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. You will be responsible for supporting the process by managing transactions as per required quality standards, fielding all incoming help requests from clients via telephone and/or emails in a courteous manner, documenting all pertinent end user identification information, and updating your availability in the RAVE system to ensure productivity of the process. Your primary goal is to deliver excellent customer service through effective diagnosis and troubleshooting o...

The purpose of your role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Support the process by managing transactions as per required quality standards. Field all incoming help requests from clients via telephone and/or emails in a courteous manner. Document all pertinent end user identification information, including name, department, contact information, and nature of the problem or issue. Update your availability in the RAVE system to ensure productivity of the process. Record, track, and document all queries received, problem-solving steps taken, and total successful and unsuccessful r...

Wipro Limited is a leading technology services and consulting company dedicated to creating innovative solutions that cater to clients" most intricate digital transformation requirements. With a workforce of over 230,000 employees and business partners in 65 countries, Wipro aims to help customers, colleagues, and communities thrive in an ever-evolving world. As part of Wipro, you will play a crucial role in providing technical support to the process and ensuring timely resolution of client issues to meet process SLAs. Your responsibilities will include managing transactions, addressing incoming help requests from clients via telephone and email, documenting end user information and problem ...

The primary objective of this role is to provide exceptional customer service by efficiently acknowledging, tracking, and prioritizing client cases in compliance with regulatory guidelines. As a part of the team, you will be responsible for ensuring timely resolution of all client cases according to the defined Service Level Agreements (SLAs) by assigning them to the appropriate support team. Your responsibilities will include: - Ensuring operational excellence through adherence to contract and regulatory requirements, efficient case acknowledgment, tracking, prioritization, system updates, and reporting. - Accurately logging all incoming client cases on the internal tool as per the contract...

The role aims to provide exceptional customer service by efficiently handling, tracking, and prioritizing client cases in accordance with regulatory guidelines. It involves ensuring timely resolution of cases as per defined SLAs by assigning them to the appropriate support team. Key Responsibilities: - Ensure operational excellence by complying with contracts and regulations, acknowledging, tracking, prioritizing, updating systems, and reporting cases accurately. - Acknowledge client cases based on contract-defined SLAs, log them into the internal tool, and document all relevant case information daily. - Follow standard processes to track and prioritize cases, update the internal tool, and f...