Welcomhotel Devee Grand Bay

Manage and supervise all lobby and uniformed-service personnel (bell staff, doormen, concierge, valet, porters, etc.). Prepare duty rosters / shift schedules for lobby staff, manage staff allocation and coverage. Ensure lobby and public areas are clean, tidy, well-presented and meet hotel standards. Oversee guest arrivals, departures, check-ins/check-outs ensure smooth rooming procedure, baggage handling and escorting if needed. Serve as primary contact for guest inquiries, requests, complaints; resolve issues or escalate appropriately; maintain high guest satisfaction standards. Coordinate with other departments (Front Office / Housekeeping / Security / Maintenance / Food & Beverage etc.) to meet guest needs. Ensure compliance with hotel policies, safety, security, and standard operating procedures. Manage lost & found, left-luggage, baggage storage and related procedures. Handle VIP arrivals and departures; provide special guest services when required. Provide training, guidance and supervision to lobby/uniformed staff, ensure good discipline and performance. Requirements / Qualifications Bachelors or Diploma in hotel management Previous experience in front office operations or lobby/uniformed services (ideally in 3-star or above hotel). Excellent communication and guest-service skills. Ability to handle guest complaints diplomatically. Strong coordination and organizational skills; ability to multi-task and manage staff. Good command of English (and local language as relevant). Strong sense of responsibility, professionalism, and ability to maintain high standards under pressure. Knowledge of front office systems / hotel property management software (PMS), billing procedures,