Waterrock Hospitality Private Limited

About the job: Key responsibilities: 1. Handle inbound calls, chats, and messages from prospective and current guests with professionalism and warmth 2. Assist with room availability, rates, booking modifications, and cancellations 3. Provide detailed information about resort amenities, policies, and local attractions 4. Resolve guest concerns or issues efficiently, coordinating with on-site staff when necessary 5. Maintain accurate records of guest interactions and service requests using our reservation and CRM systems 6. Upsell resort services, packages, and local experiences when appropriate 7. Follow up on guest requests and ensure timely responses and resolutions 8. Collaborate with the operations team to relay guest preferences, arrivals, and special requests Who can apply: Only those candidates can apply who: are from Pune only Salary: ₹ 2,00,000 - 2,20,000 /year Experience: 0 year(s) Deadline: 2025-09-24 23:59:59 Other perks: Informal dress code Skills required: English Proficiency (Spoken), English Proficiency (Written), Hindi Proficiency (Spoken), Marathi Proficiency(Spoken), Effective Communication and Customer Support Other Requirements: 1. Prior experience in hospitality, call center, or remote customer service is preferred 2. Strong verbal and written communication skills in English; additional languages a plus 3. Comfortable handling multiple conversations through chat and voice platforms 4. Knowledge of property management systems (PMS) and online booking channels is an asset 5. A calm, patient, and solution-oriented approach to guest service 6. Ability to work flexible hours, including evenings, weekends, and holidays About Company: Waterrock Hospitality is a startup in the offbeat vacation sector. Based out of Pune, the company manages its properties in Bhor and has 3 other villas within the same area. The organization is set to add in 6-10 more rooms to its existing inventory of 16 Keys. We plan to onboard at least 15 villas in 2024-25 and an additional 15 by 2026! Led by Tier 1 MBAs who have extensive experience with BIG4s and MNCs.