Warranty Supervisor

Department: Service Warranty

Location: Major Dhyanchand nagar , Delhi Road

Key Responsibilities:

• Supervise end-to-end warranty claim process for all vehicles and spare parts.
• Check diagnosis reports, videos, photos, and job cards before claim submission.
• Ensure all documents are accurate as per Honda warranty policies.
• Coordinate with Head Technician for correct defect codes and descriptions.
• Maintain record of all submitted, approved, and rejected claims.
• Follow up with Honda for claim approvals or pending cases.
• Train technicians and service staff on correct warranty procedures.
• Monitor parts return processes and ensure timely dispatch of warranty parts.
• Maintain MIS reports of warranty claims for management review.
• Reduce claim rejection rate by improving documentation quality.
• Attend monthly online/offline warranty meetings or trainings by Honda.

Required Skills & Qualifications:

• Minimum 2-3 years’ experience in warranty handling (preferably automobile sector).
• Strong knowledge of Honda warranty policies & DMS/JMD software.
• Good communication and coordination skills.
• Detail-oriented and strong documentation ability.
• Basic knowledge of Excel and report preparation.
• Ability to train and guide junior staff.

Job Types: Full-time, Permanent

Work Location: In person