Ward Secretary

Job Description

To receive the patient in the ward. To inform the housekeeping and Executive in charge regarding new admission. To keep a track of the approvals from the insurance company. To obtain billing clearance before the patient goes for surgery. To prepare a list of all the pending investigation reports and hand it over to the diagnostic counter. To update the Activity chart of the patient on a daily basis. To send the Activity chart to the billing department one day in advance of the proposed discharge of the patient. To explain the discharge procedure to the patients. To enter the track-sheets for the discharges and hand it over to the executive in charge on a daily basis. To collect the feedback forms from the patients and forward it to Quality department. Handle receipt and dispatch of reports and couriers and perform related clerical duties according to the department to which assigned. Adhere the customer care guidelines and assure quality care. Maintain the TAT as per the standards defined To give accurate and tactful explanations to visitors and patients and to exercise high degree of tact and poise, overcoming language barriers. To understand and apply knowledge of medical terminology (training will be provided) Problem solving and decision-making. To think independently and exercise ones own judgment in determining actions during emergencies and challenging situations. Main Job Tasks Provides general information on services offered by the hospital. Controls cost and expenditure related to department stationery, telephone usage as well as minimizes wastage of electricity and water. Is responsible for the console handles all external & internal incoming calls across the hospital. Telephonic appointments for consultants are taken. Takes messages for staff & consultants. Responsible for outpatients; Registers patients / customers, Screen patients and assign to the appropriate consultants Accompanies/directs patients to various departments/nursing stations. Moves charge sheets to various departments. Ensures that bills are paid and medicines are collected. To perform any job/task as and when assigned by the superior.