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Walk-in || Customer Support Executive

Walk-in || Customer Support Executive

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

eClerx

0 - 1 years

2 Lacs

Mumbai

Posted:10 hours ago

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Job Description

Job Summary

US Chat Process

Key Responsibilities

Handle customer chats in a professional, courteous, and customer-focused manner.
Understand customer requirements and provide accurate information regarding products, services, pricing, and ongoing promotions.
Identify sales opportunities and effectively upsell or cross-sell relevant products and services through chat interactions.
Address customer concerns, objections, and complaints with empathy and professionalism.
Provide timely and effective resolutions while ensuring high customer satisfaction.
Accurately document customer interactions, inquiries, complaints, and sales details in the CRM system.
Meet or exceed individual and team performance targets, quality standards, and productivity metrics.
Maintain high chat quality standards, including grammar, accuracy, and response time.
Stay updated on company products, services, policies, and industry trends.
Follow compliance guidelines and maintain data confidentiality during customer interactions.

Required Skills & Qualifications

Excellent written communication skills in English with strong grammar and typing proficiency.
Previous experience in Customer Service, Chat Support, Customer Support, E-commerce Support, or Sales Support is preferred.
Strong persuasion, negotiation, and customer engagement skills.
Ability to multitask effectively, including handling multiple chat sessions simultaneously.
Strong problem-solving and customer-handling abilities.
Basic computer proficiency and familiarity with CRM tools.
Good typing speed with a high level of accuracy.
Willingness to work in rotational shifts, including night shifts, weekends, and holidays as required.

Education

Bachelor's degree in any discipline preferred.
Undergraduate candidates with relevant experience and excellent communication skills may also be considered.

Why Join Us?

Attractive incentives and performance-based rewards.
Growth opportunities within customer service and support functions.
Dynamic and collaborative work environment.
Comprehensive training and skill development programs.
Opportunity to develop expertise in customer engagement and digital support channels.

Preferred Candidate Profile

Customer-centric mindset with strong written communication skills.
Ability to handle difficult customer situations professionally.
Comfortable working in a fast-paced environment with multiple chat interactions.
Strong attention to detail and commitment to delivering excellent customer experiences.

US Chat Process Team

Skills Required

US process Voice process Chat Process Voice Non voice Non voice process Process Chat

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Work Mode

Work from Office

Job Type

Full Time

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Walk-in || Customer Support Executive