Sutherland Freshers
Company: Sutherland
Role: Technical / Customer Service process Associate
Process: Voice / Technical Customer Support
Experience: Freshers
Walk-In Dates: 21 October 2026 - Wednesday
HR Contact: Kavitha Annadurai
Contact: 9445792519
Job Role
- Sutherland is hiring freshers for the Technical Customer Service (TCS) Associate role in the Neighbor Solutions / Community Support team.
- The role involves helping customers with:
- Device setup and configuration
- Wi-Fi and connectivity issues
- Basic technical troubleshooting
- Customer queries and technical support
- Identifying and resolving customer issues
- Escalating complex issues when required
- Providing a professional and positive customer experience
Eligibility
- Freshers are welcome to apply
- High School Graduate / Diploma / Currently pursuing College or University
- Good verbal and written communication skills
- Basic knowledge of computers, devices and technology
- Basic understanding of Wi-Fi and network connectivity
- Good typing and grammar skills
- Strong listening and problem-solving abilities
- Willingness to learn new technologies
- Ability to handle customers patiently and professionally
- Comfortable working in rotational shifts, including evenings and weekends
Assessment Requirements
- Voice: B2
- Chat Typing: Minimum 32 AWPM
- Grammar
- Active Listening
- Attention to Detail
- Critical Thinking
- Problem Solving
- Conflict Resolution
- Customer Engagement
What Freshers Will Do
As a TCS Associate, you will support customers throughout their technical support journey from initial device setup to troubleshooting connectivity and technical issues. You will receive opportunities to build your knowledge of products, devices, customer support and technical troubleshooting.
Walk-In Details Company: Sutherland
Position: Technical / Customer Service Associate
Experience: Freshers
Process: Voice / Technical Customer Support
Date: 21 October 2026 - Wednesday
HR: Kavitha Annadurai
Contact: 9445792519
Candidates are advised to carry: Updated Resume Government ID / relevant documents educational documents, if available
