Posted:5 days ago
Mega Wilkin Drive Tech Mahindra on 23 & 24th October 10:30 AM - 2 PM We have an urgent requirement for International Chat Support profiles for Noida location.
Opposite Electronic City Metro Galaxy Embassy Tower C Basement Area.
POC Aditi & Ali
Position Details
Position: International Chat Support
Experience: Minimum 6 months - 5 Years
Work Mode: Work From Office
Working Days: 5 Days a Week
Shifts: Rotational
Cab: Both-side cab facility
Key Responsibilities- Handle customer queries and concerns through chat professionally.
Provide clear, step-by-step resolutions to customers.
Maintain a positive and customer-centric communication style.
Ensure high customer satisfaction and service quality.
Maintain accurate records of customer interactions.
Identify customer requirements and provide appropriate solutions.
Adapt quickly to new processes, tools, and technologies.
Follow defined processes, quality standards, and compliance guidelines.
Manage multiple chats efficiently while maintaining accuracy.
Required Skills-
Excellent written English communication C1 proficiency.
Good typing speed and accuracy.
Strong grammar, comprehension, and sentence formation.
Good customer-handling and problem-solving skills.
Positive, polite, and professional approach.
Free courses, interview questions and practice for each skill.
Work from Office
Full Time
Tech Mahindra
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