Role & responsibilities Day to Day store operations. Driving the sales targets parameters & achieving the same. Customer delight, Maintaining & elevating service standards. Customer contentions handling & service recovery. Hygiene & Upkeep of the lounges. Ensuring proper grooming of staffs. Driving the P&L & Establishing effective Cost control strategies. Banking & reconciliations of various pay modes. Lounge level MIS Report generation. Ensuring Vigilance & loss prevention. Staff Deployment /Management by establishing Duty Roster well in advance. Daily Briefing of the team & documentation of same. Monthly review of the store team & suggesting improvements. Recruitment of team members & Retention of Team Members. Inventory Management forecasting / par stock/ indenting. SOP implementation & adherence. Taking care of Repair & maintenance of the store. Establishing & adherence to Preventive maintenance schedule. In-store, Out-store Events Management. Safety & Security of the overall lounge. On Job training of the team. Preferred candidate profile Hotel Management Preferred. Should be good communication. Presentable. Experience from QSR would be an added advantage.
Role & responsibilities: Day to Day store operations Driving the sales targets parameters & achieving the same. Customer delight, Maintaining & elevating service standards. Customer contentions handling & service recovery. Hygiene & Upkeep of the lounges. Ensuring proper grooming of staffs. Driving the P&L & Establishing effective Cost control strategies. Banking & reconciliations of various pay modes. Lounge level MIS Report generation. Ensuring Vigilance & loss prevention. Staff Deployment /Management by establishing Duty Roster well in advance. Daily Briefing of the team & documentation of same. Monthly review of the store team & suggesting improvements. Recruitment of team members & Retention of Team Members. Inventory Management forecasting / par stock/ indenting. SOP implementation & adherence. Taking care of Repair & maintenance of the store. Establishing & adherence to Preventive maintenance schedule. In-store, Out-store Events Management. Safety & Security of the overall lounge. On Job training of the team. Preferred candidate profile : Hotel Management Preferred
Role & responsibilities Work closely with department managers to identify specific training needs for their teams and develop targeted training plans Conduct on the job training sessions for new and existing employees, using a variety of training methods such as classroom training, demonstrations and hand on activities. Evaluate the effectiveness of training sessions and adjust the training program as needed. Develop and maintain training materials, including presentations, manuals and e-learning modules. Ensure that all employees receive the required training, including compliance training, safety training and job specific training Monitor and assess employee performance and provide coaching and feedback to help employees improve their skills Collaborate with senior leadership and HR to identify opportunities for employee development and career advancement Stay up to date with industry trends and best practices to continuously improve the training program. Monitor and manage the training budget, including developing cost-effective training solutions. Maintain accurate records of employee training and certifications. Preferred candidate profile Education: Graduate from a reputed Hotel Management Institute. Experience: Min 2 years of experience in providing training in QSR chain. Key Capabilities: Thrives in fast-paced environment and ready for intra city travel with excellent communication & interpersonal skills.