Roles and Responsibilities Manage front office operations, including handling guest requests and resolving issues promptly. Handle incoming calls, respond to queries, and direct calls to relevant departments. Maintain accurate records of guest transactions and maintain confidentiality at all times. Ensure efficient telephone handling by answering calls professionally and providing excellent customer service. Desired Candidate Profile 1-3+ years of experience in a similar role (front desk or receptionist). Excellent communication skills with ability to handle multiple conversations simultaneously. Proficiency in English language with good knowledge of Tamil, Telugu and Hindi will be an added advantage. Salary upto 25k Gross based on the experience

Job Title: Senior Data Analyst For Loyalty Marketing Role & responsibilities Data Collection and Analysis: Gathering and processing data from various sources (sales records, website interactions, surveys, etc.) to understand customer behavior and preferences. Performance Reporting: Developing and maintaining dashboards and reports to track key performance indicators (KPIs) such as redemption rates, customer acquisition cost, and program ROI. Trend Identification: Identifying patterns and trends in customer behavior to understand what drives loyalty and what might cause customers to leave the program. Insight Generation: Translating data analysis into actionable insights that can inform marketing strategies, product development, and customer service improvements. Strategic Support: Providing data-driven recommendations to improve program design, optimize rewards, and personalize customer experiences. Data Quality and Governance: Ensuring the accuracy and integrity of data used for analysis and implementing data quality and security policies. Stakeholder Collaboration: Working with marketing, sales, product, and other teams to ensure loyalty program initiatives are aligned with overall business goals. Predictive Modeling: Using data to predict customer behavior, such as churn, and implementing strategies to mitigate potential losses. Skills and Qualifications: Strong analytical and problem-solving skills. Proficiency in data analysis tools and techniques (SQL, Python, R, etc.). Experience with data visualization tools (Tableau, Power BI, etc.). Understanding of customer loyalty program mechanics and best practices. Excellent communication and presentation skills. Ability to work effectively with cross-functional teams. Experience with data mining and ETL processes. Knowledge of statistical analysis methods. Familiarity with data warehousing and cloud computing Preferred candidate profile: 5-7 years of experience in data analysis or a related field with expertise in marketing analytics. Strong proficiency in Adobe Analytics, Google Analytics, Power BI, SQL, Tableau, Web Analytics. Experience working with loyalty programs or similar customer retention initiatives.

Nature of Role: A Brand marketing Manager of jewellery brand works with marketing head to drive end to end brand strategy and marketing for a jewellery company, ensuring consistent brand messaging and driving sales. This role involves developing and executing marketing plans, managing brand identity, leading creative direction for campaigns, and potentially overseeing retail operations and online sales. Agency management & vendor management demands high quality for this role. They also play a key role in staff training and development for product marketing & in store services enhancement marketing , and ensure a seamless customer experience across all channels be it omni, website, social, digital or loyalty by ensure creative & communication has brand standardisation. Role & responsibilities: Brand Strategy and Marketing: Develop and implement comprehensive brand strategies and marketing plans to achieve business goals. Lead the creative direction for product photoshoots, video shoots, and other marketing materials, ensuring alignment with brand identity. Oversee the development of marketing materials, including website content, social media campaigns, and advertising materials. Analyse marketing campaign performance and recommend adjustments to optimize results. Plan and execute promotional activities, events, and campaigns to increase brand awareness and drive sales. Customer understanding Establish the customer understanding, brief the agency to come up with ideations to deliver the campaign. Create a customer understanding funnel within the organisation for seamless understanding. Establish brand positioning in the operating landscape Create a culture in the organisation to follow brand book & brand key. Retail Operations and Customer Experience: Manage day-to-day agency operations & update the same regularly to increase brand efficiencies. Ensure a consistent brand communication across all channels, including online and offline. Handle customer complaints and feedback, resolving issues and maintaining positive customer relationships through the agencies and create funnel for ops to resolve all online rants/graviences. Coordinate with the dot com / e-commerce & social media team to ensure seamless integration between online and physical stores. People Management: Lead and manage a team providing guidance and support to achieve marketing objectives. Conduct performance reviews, provide feedback, and identify training and development opportunities. Foster a positive and collaborative work environment. Other Responsibilities: Ensure compliance with healthy brand tracks for brand hygiene once a year. Have regular checks on creative consistency to ensure brand imagery is at par & in line with the core of the brand key. Prepare reports on marketing every month and other key performance indicators. Collaborate with other departments, such as product development, operations and finance, to achieve business objectives. Adapt to the fast-paced and evolving retail & brand environment. Establish media buying and media usage with all the key levers of the brand. Preferred candidate profile: 10-15 years of experience in FMCG/Consumer Goods/Telecom industries with a strong background in Brand Marketing. MBA/PGDM degree from a reputed institution; Any Specialization preferred but not mandatory. Proven track record of developing successful brand strategies that drive business results. Excellent communication skills with ability to work effectively with diverse stakeholders including senior management, customers, suppliers etc.