Position: Call Center Telesales Agent Department: Customer Service Reports To: Call Center Manager/Telesales Team Lead Location: VQualify.com / Ramdev Plaza, Mira Road Position Overview: The Call Center Telesales Agent is responsible for driving online 2w / 3w / 4w loan product sales through proactive selling techniques and exemplary customer service. This role requires strong communication skills, sales acumen, and the ability to handle customer queries effectively. Key Responsibilities: Sales & Lead Generation: ● Make outbound calls to potential customers who have dropped leads on digital channels to promote auto loan products and services. ● Understand customer needs and recommend suitable products/services. ● Help customers take online loan journeys and get loan sanction letters. ● Achieve and exceed monthly sales targets. Customer Service & Management: ● Handle customer inquiries, providing appropriate solutions and alternatives within the time limits. ● Process customer orders, ensuring all information is accurate. ● Keep records of customer interactions, transactions, comments, and complaints. Product Knowledge: ● Stay up-to-date with loan products features, benefits, pricing, Rate of interest, EMI, Tenure and other promotional offers. ● Educate customers about the features and benefits of products and services. Team Collaboration: ● Work closely with team members to ensure consistent high-quality service and to share best practices. ● Attend team meetings and training sessions. Data Management: ● Maintain accurate records of calls made and specify the outcome on each call. ● Update customer records in the company's database as required. Compliance: ● Adhere to all company policies, procedures, and ethical standards. ● Ensure compliance with data protection regulations. Qualifications & Skills: ● High school diploma or equivalent; college degree preferred. ● Previous telesales experience, preferably in an auto loan / vehicle insurance call centre environment. ● Strong communication skills, both verbal and written. ● Proficient in computer skills, including CRM software and MS Office. ● Ability to handle stressful situations and remain calm under pressure. ● Exceptional negotiation and persuasion skills. ● Excellent active listening, problem-solving, and organisational skills. ● Fluency in English, Hindi & Marathi Job Type: Full-time Pay: ₹10,000.00 - ₹20,000.00 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Overtime pay Work Location: In person Speak with the employer +91 9967375641
Company Description VQualify is India’s trusted auto-tech platform that accelerates digital growth for 2W, 3W, and 4W OEMs, dealers, and lending partners. We enable automotive brands to enhance vehicle sales through verified lead generation, instant loan approvals, and automated retail solutions. VQualify simplifies the purchasing journey for customers, whether they choose to finance or not, while providing scale, speed, and intelligence to all ecosystem partners. Role Description This is a full-time role for an Auto Finance Growth Manager based in Mumbai, Pune & Ahmedabad. The Auto Finance Growth Manager will be responsible for expanding auto finance operations, driving sales growth, drive disbursements and revenue growth through smart coordination, on-ground insight, and tech-enabled execution and analyzing market trends. Day-to-day tasks will include driving sales growth by managing relationships with OEMs, dealers, and lending partners; analyzing market trends and sales data; and developing and implementing projects and strategies to spur growth. The role involves extensive communication and collaboration with team members and stakeholders to ensure seamless operations and goal achievement. Qualifications Should have worked with banks / NBFC / Fintech in auto loans products Strong Analytical Skills and proficiency in using analytics tools Excellent Communication skills to liaise with different stakeholders Proven Sales experience with a strategic approach to driving growth Effective Project Management skills to handle multiple initiatives A background in the automotive or finance industry is a plus Ability to work on-site in Mumbai and travel in west india. Bachelor’s degree in Business, Finance, Marketing, or a related field
Company Description VQualify is India’s trusted auto-tech platform that empowers digital growth for two, three, and four-wheeler OEMs, dealers, and lending partners. We boost vehicle sales through verified lead generation, instant loan approvals, and automated retail solutions. VQualify simplifies the buying journey while delivering scale, speed, and intelligence to every partner in the automotive ecosystem. 🔍 Role Overview The Quality Manager will ensure adherence to hiring, onboarding, training, process quality, compliance, and performance excellence across all business models - Lead Generation, Verification, and Loan Conversion. The role demands a data-driven and people-oriented leader capable of developing audit frameworks, coaching programs, and driving improvement across multiple OEM and Bank / NBFC campaigns. 💼 Key Responsibilities • Conduct call listening, calibrations, side-by-side audits, and deep-dive quality checks. • Provide structured feedback, coaching, and certification programs for tele-callers and team leaders. • Design and maintain training content, SOP documents, calling scripts, and FAQs. • Partner with the Ops team to design mock calls, process refreshers, and skill assessments. • Publish daily/weekly QA dashboards covering disposition errors, compliance gaps, and customer feedback. • Conduct root cause analysis (RCA) for recurring issues and initiate corrective measures. • Evaluate call quality trends and share insights with business stakeholders for continuous improvement. • Drive soft skill, system, and product training interventions based on quality insights. • Drive daily, weekly, and monthly lead targets ensuring high productivity and conversion efficiency. • Ensure data hygiene, disposition accuracy, and adherence to compliance and SOPs. • Drive contests, R&R, and engagement programs to enhance morale and reduce attrition. • Manage hiring line-ups, onboarding formalities, LMS access creation, and asset allocation (laptop, ID card). 🧠 What We’re Looking For • 5 - 9 years of experience in Hiring / Quality / Training / Process Excellence for a BPO / Fintech / NBFC environment. • Excellent understanding of lead life cycle, tele-sales KPIs, and call center operations. • Strong command over Excel, QA tools, and CRM/LMS systems. • Proficient in report generation, RCA, and performance improvement planning. • Excellent written and verbal communication skills.