Voiro provides business critical workflow management solutions designed specifically for large enterprises that generate revenue from advertising sales on their owned and operated platforms. Our mission is to continuously automate business processes to accelerate publishers inventory sales while making relevant data accessible across their monetization workflow to impact revenue growth profitably. Voiro works with customers across Streaming, Publishing & Retail Media. Summary of Responsibility: This role is responsible for driving revenue growth by leading the entire sales process. This includes strategic outbound hunting to build a strong pipeline, mastering consultative selling to position Voiros platform as a strategic business solution, conducting detailed ROI/business case presentations, and expertly negotiating contracts to closure. The executive acts as a primary business consultant to senior client leadership, leveraging deep industry knowledge to solve their complex media monetization challenges. Key Skills: Full-Cycle Deal Management & Closure Complex Deal Negotiation & Closing: Proven ability to independently close high-value, complex B2B SaaS deals with long sales cycles. Pipeline Generation (Hunting): Strong proficiency in generating a substantial portion of personal pipeline via targeted outbound strategies. Advanced Sales Methodology Mastery: Expert application of frameworks rigorous qualification and full deal control. Contracting and Legal Acumen: Experience navigating legal review, procurement, and negotiating terms (MSA, SOWs) for enterprise agreements. Business Acumen & Consultative Selling C-Level Engagement: Ability to hold strategic, peer-level conversations with senior executives (CRO, CFO, VP) focused on business outcomes, not just product features. Media/Ad-Tech/Publisher Expertise: Deep, current understanding of digital media, ad operations, and publisher monetization to act as a credible consultant. Financial and ROI Selling: Skill in building and presenting compelling Return on Investment (ROI) models that articulate financial impact on the customers P&L. Customized Solution Presentation: Ability to tailor product demos and value narratives to precisely address a prospect s specific pain points. Account Strategy & Leadership Territory/Account Planning: Strategic ability to map, prioritize, and create comprehensive go-to-market plans for assigned territory or vertical. Multi-Threading & Consensus Building: Expertise in identifying all stakeholders and managing a complex buying committee to drive internal consensus. Cross-Functional Leadership: Proven ability to collaborate with and direct internal teams (SEs, Product, CS) to effectively support and close the deal cycle. Technical and Tool Proficiency SaaS and API/Integration Fluency: Comfortable discussing the architecture and technical deployment aspects of the SaaS solution with client IT/Ops teams. Sales Enablement Tool Use: Proficiency with sales intelligence, outreach, and presentation tools to maintain a professional and efficient selling brand. Qualifications B2B SaaS Sales Experience: 4 6 years of direct experience in full-cycle B2B (business-to-business) software-as-a-service sales. Quota Attainment: A proven track record of consistently exceeding sales quotas (e.g., hitting 110%+ of target) over multiple years, particularly with high Annual Recurring Revenue (ARR) targets. Complex Deal Sizing: Proven experience managing and closing deals with an average contract value (ACV) suitable for mid-market or enterprise clients. Industry Focus: Direct experience selling into the Digital Media, Publishing, or Ad-Tech space is highly preferred, as it demonstrates immediate business and domain fluency. Aptitudes Business Acumen: The ability to understand customers business strategy allowing the executive to articulate value propositions. Grit and Resilience: A demonstrated ability to handle frequent rejection and persevere through long, complex sales cycles without losing motivation. Consultative Mindset: A problem-solving approach rather than a mere pitching approach; highly skilled in Active Listening and asking incisive diagnostic questions. Why Join Voiro This is a high-impact role: youll sell a mission-critical platform to a diverse customer base, gaining direct access to media powerhouses leadership to influence strategy and close large, game-changing enterprise deals.
About Voiro Voiro powers revenue intelligence for media and advertising businesses. Our platform enables companies to streamline revenue operations, gain deep insights, and optimize billing accuracy helping them run smarter, faster, and more confidently. We re a team that thrives on ownership, empathy, and precision. If you love solving problems, leading teams, and making customers happy, we d love to have you on board. Role Overview As a Support Desk Lead , you will be responsible for managing Voiro s customer support desk and ensuring smooth, timely, and high-quality resolution of client issues. You will lead a team of support engineers, collaborate with cross-functional teams (engineering, QA, and product), and ensure our customers experience excellence in every interaction. You will also be the voice of the customer within Voiro, ensuring that feedback and recurring issues drive continuous improvement in our products and processes. Key Responsibilities Lead the customer support desk , ensuring SLAs, quality, and responsiveness are consistently met. Manage, mentor, and guide a team of support engineers and analysts . Monitor and triage incoming issues, ensuring proper categorization, prioritization, and escalation. Collaborate closely with engineering and QA teams to ensure timely issue resolution and root-cause analysis. Own and improve the support knowledge base and documentation. Analyze support trends and provide insights to product and engineering for continuous improvement. Define and track key support metrics - response time, resolution time, CSAT, and ticket backlog. Drive initiatives for automation and process improvement within the support function. Act as the escalation point for high-priority or complex client issues. Participate in on-call rotations to ensure round-the-clock coverage for critical accounts. Qualifications & Skills 3+ years of experience in customer support or technical support, with at least 1 years in a lead or managerial capacity. Strong understanding of SaaS or AdTech environments. Excellent communication and interpersonal skills. Experience with ticketing systems (e.g., Jira Service Desk). Strong analytical and problem-solving abilities. Working knowledge of Excel, APIs, or basic debugging (preferred). Proven ability to manage multiple priorities and stakeholders in a fast-paced environment. Empathy for customers, balanced with technical and operational rigour. Why Join Voiro Work in a fast-growing product company at the intersection of AdTech, data, and revenue operations. Be part of a collaborative culture that values ownership, learning, and excellence. Opportunity to shape the customer experience for global media and entertainment clients. Competitive compensation, performance-based rewards, and growth opportunities.