Voice Process Executive

Job Summary

We are looking for enthusiastic and dynamic Voice Process Executives to join our growing team. The ideal candidate should have excellent communication skills and be comfortable handling inbound and outbound calls, customer inquiries, follow-ups, and client coordination. Freshers with good communication skills are welcome, while experienced candidates from BPO, Telecalling, Customer Support, Customer Service, Sales, or International Voice Process backgrounds are preferred.

Job Responsibilities

• Handle inbound and outbound customer calls professionally.
• Explain company services and provide accurate information to clients.
• Follow up with potential customers and maintain regular communication.
• Generate and qualify leads through telecalling.
• Schedule appointments and coordinate with the sales/counselling team.
• Resolve customer queries and maintain a high level of customer satisfaction.
• Maintain accurate records in CRM or company software.
• Achieve daily calling targets, follow-up targets, and productivity goals.
• Coordinate with internal departments to ensure smooth customer service.
• Maintain proper call quality, professionalism, and customer engagement.

Required Skills

• Excellent verbal communication skills in English and Hindi (additional languages are an advantage).
• Good convincing and negotiation skills.
• Customer-focused attitude.
• Basic computer knowledge and MS Office.
• Ability to multitask and work under pressure.
• Positive attitude with strong interpersonal skills.
• Good listening and problem-solving skills.
• Ability to achieve daily and monthly targets.

Eligibility

• Freshers are welcome to apply.
• Experienced candidates from Voice Process, Telecalling, Customer Support, Customer Care, BPO, Call Center, Telesales, Inside Sales, or Customer Service are preferred.
• Graduation or Intermediate (12th Pass) can apply.
• Immediate joiners will be preferred.

Job Details

• Job Role: Voice Process Executive
• Department: Customer Support / Customer Service / BPO
• Employment Type: Full-Time
• Shift: Day Shift
• Work Location: Hyderabad
• Salary: Best in the industry + Performance Incentives
• Weekly Off: As per company policy

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Health insurance
• Life insurance

Work Location: In person