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0.0 - 4.0 years

2 - 3 Lacs

Chennai

Work from Office

Greetings from FOUNDEVER (Formerly Sitel) ***HIRING FOR WORK FROM HOME, FIRST 3 MONTHS IT WILL WORK FROM OFFICE AFTER 3 MONTHS WORK FROM HOME.HOME *** - Immediate joiner SHIFT :Should be flexible for night shifts and rotational week offs 5 days working and 2 days rotational week off TRANSPORT : Free Door step pick up and drop Cab facility is provided within *25km radius INTERESTED CANDATES ,PLEASE SHARE YOUR UPDATED RESUME TO WHATSAPP NUMBER to JANANI - 9043685348 LOCATION: Ramanujan IT city, Taramani , chennai . Excellent verbal and written communication skills Strong problem-solving and decision-making abilities Ability to multitask and prioritize tasks effectively Patience and empathy for customers Proficiency in customer support software and tools Previous experience in customer service is preferred but not required Respond to customer inquiries via phone and email. Identify and resolve customer issues promptly and effectively. Provide clear and informative solutions to customer problems. Build strong customer relationships through excellent communication and empathy. Document customer interactions and resolutions in our CRM system. Contribute to the improvement of customer support processes and procedures. Meet performance metrics, such as customer satisfaction and first-contact resolution rates..

Posted 5 days ago

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