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RNPS/TNPS Enhancement Task - Team Member LG Electronics India

12.0 - 15.0 years

13 - 18 Lacs

Noida

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Job Title: Team Member RNPS/TNPS Enhancement Task Department: Customer Service Location: Noida, Sector 16 Reports To: Part Leader - Customer Experience / NPS Lead Experience Required: 12 years to 15 years Employment Type: Full-Time --- Key Responsibilities: - 1. Customer Satisfaction Enhancement Design and implement programs to uplift customer satisfaction across all service touchpoints. Monitor customer feedback loops and develop corrective actions to bridge service gaps. 2. Benchmarking Conduct regular competitive benchmarking to assess industry standards and practices. Carry out owner benchmarking to understand voice of existing customers and their satisfaction journeys. Analyze best prac...

Posted 4 months ago

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