Job Title: Team Member RNPS/TNPS Enhancement Task Department: Customer Service Location: Noida, Sector 16 Reports To: Part Leader - Customer Experience / NPS Lead Experience Required: 12 years to 15 years Employment Type: Full-Time --- Key Responsibilities: - 1. Customer Satisfaction Enhancement Design and implement programs to uplift customer satisfaction across all service touchpoints. Monitor customer feedback loops and develop corrective actions to bridge service gaps. 2. Benchmarking Conduct regular competitive benchmarking to assess industry standards and practices. Carry out owner benchmarking to understand voice of existing customers and their satisfaction journeys. Analyze best practices from peer organizations and incorporate relevant learnings into the RNPS/TNPS framework. 3. New Initiatives and Innovation Lead and drive new customer-centric projects through out-of-the-box thinking and innovative problem-solving approaches. Collaborate with internal stakeholders to pilot new initiatives and scale successful models. 4. VOC (Voice of Customer) Management Develop and manage a robust VOC program that captures insights from all customer interactions. Ensure systematic analysis and action planning based on VOC data. Promote a customer-first culture across departments through VOC advocacy. 5. CSAT / NPS Program Management Take ownership of RNPS and TNPS improvement programs. Liaise with corporate teams and field service units to implement NPS-driven initiatives. Regularly analyze NPS metrics, identify areas of concern, and deploy improvement plans. 6. Corporate and Field Service Integration Bridge corporate strategies with on-ground realities through effective coordination. Work closely with zonal service heads and field teams to ensure uniform customer experience delivery. 7. Data Analysis and Reporting Leverage advanced data analytics tools to interpret customer feedback and NPS trends. Develop dashboards and reports for leadership review and strategic decision-making. Conduct root cause analysis and develop proactive customer experience solutions. --- Key Skills and Competencies Strong understanding of Customer Experience Management (CEM) frameworks Deep expertise in CSAT / NPS methodologies and metrics Proficient in benchmarking tools, VOC analytics, and reporting systems Demonstrated ability in problem-solving and innovation Excellent stakeholder management and cross-functional collaboration Strong verbal and written communication skills Proven analytical and critical thinking abilities --- Preferred Qualifications Graduate/Postgraduate Certification in Customer Experience / NPS / Six Sigma will be a plus Proficiency in MS Excel, Power BI, or other data visualization tools
Looking for Teamleader (3rd party payroll)good experience from consumer industry with Excel knowledge. Only from consumer durable industry.
We Are HIRING | Showroom sales Brand Promoter's Experience into Any Electronic's ,Mobiles, Accessories TV & Home appliances Knowledge with Good communication skills Salary 20 to 25k + Incentives With ESIC/PF Location - Bangalore , Mangalore, Mysore, Hassan, Puttur, Belgaum, Ganagavati, Chikmangaluru Interested candidates Contact - Abhi(HR) call or Watsapp - 9164384752 Refer with your friends 100% Free Job's service
We Are HIRING | Showroom sales Brand Promoter's Experience into Any Electronic's ,Mobiles, Accessories TV & Home appliances Knowledge with Good communication skills Salary 20 to 25k + Incentives With ESIC/PF Location - Bangalore , Mangalore, Mysore, Hassan, Puttur, Belgaum, Ganagavati, Chikmangaluru Interested candidates Contact - Abhi(HR) call or Watsapp - 9164384752 Refer with your friends 100% Free Job's service
Urgent Requirement - 30 position opening . Job Location - Andheri , Thane, Borivali, Kalyan, Vasi, Malad, Juhu, Virar etc. Note : Home appliances & Home electronics products experience required. Job Description - Help Customers In Buying below Home Appliances products & Home electronics Products. Customer handling skills require to explain product benefits (AC, TV, Fridge , Washing machine, Microwave, Water purifier ETC). Explain Products features , benefits Influence Them To Purchase. Average communication and negotiation skill. Demonstrate products in the retail stores and enable sales. Approach customers and have interactions regarding products. Feel Free to call - Durgesh ( Hr) Mob- 9355121755.
Urgent Requirements - Team Leader. 5 ( openings). Vadodra.( Near Genda circle). Note - Only immediate joiner require. Role & responsibilities A Team Lead is a professional who is responsible for leading, guiding, and supervising a team of employees to achieve specific sales goals and objectives. Providing direction, guidance, and support to team members to help them achieve their individual and team goals. Managing team schedules, delegating tasks, and ensuring that deadlines are met. Mentoring, coaching, and providing feedback to team members to help them grow and develop their skills. Identifying and resolving conflicts and obstacles that may impact team performance. Ensuring that team members have the necessary resources and support to perform their job effectively. The ideal candidate for this role should have strong leadership . Feel Free to call - Durgesh ( HR). MOb - 9355121755 ( Whatsapp). Note : Candidate must have experience as a TL ( Retail sales home appliance or home electronics) & immediate joiner require.
Urgent Requirement - 5 shop promoter. Location - Surat LP Sawani Road. Job Description - Help Customers In Buying below Home Appliances products & Home electronics Products. Customer handling skills require to explain product benefits (AC, TV, Fridge , Washing machine, Microwave, ETC). Explain Products features , benefits Influence Them To Purchase. Feel free to call - Durgesh ( HR) Mob - 9355121755.