Role & responsibilities Candidates should have more knowledge in payment posting and credit balance. Ready to work in any shifts. Preferred candidate profile US Healthcare Billing
Role & responsibilities Team Leadership & Workflow Management Lead, mentor, and support the payment posting team to ensure daily tasks are completed accurately and on time. Allocate work, monitor productivity, and manage daily workflow for deposits, electronic remittances, and manual postings. Train new and existing team members on payment posting processes, payer guidelines, and system updates. Conduct regular team meetings to share updates, address issues, and reinforce best practices. Payment Posting Operations Oversee posting of insurance payments, patient payments, adjustments, and denials across multiple specialties and payers. Review and reconcile electronic remittance advice (ERAs), EOBs, and payer portals to ensure accurate posting. Verify correct application of contractual adjustments, write-offs, credits, and balance transfers. Ensure accurate cash reconciliation with bank deposits and internal accounting teams. Quality, Compliance & Accuracy Conduct regular quality audits to ensure postings are compliant with payer rules and organizational policies. Identify posting errors, trends in rejections/denials, and implement corrective action plans. Maintain compliance with HIPAA and confidentiality standards at all times. Ensure timely and accurate handling of credit balances, refunds, and overpayments according to payer regulations. Issue Resolution & Escalations Serve as the escalation point for posting discrepancies, unresolved payment issues, or payer-related challenges. Coordinate with AR, denial management, coding, and client teams to resolve posting-related issues. Communicate with payers and internal teams to clarify remittance details and rectify posting exceptions. Reporting & Performance Tracking Prepare daily/weekly/monthly reports on payment posting productivity, quality, and cash reconciliation. Track key performance indicators (KPIs) such as turnaround time, accuracy rate, and backlog levels. Provide actionable insights to management on cash posting trends, payer behavior, and process improvements. Process Improvement & System Management Identify workflow gaps and recommend process enhancements to improve accuracy and efficiency. Support system updates, testing, and implementation related to payment posting modules. Work with the management team to streamline automation, ERA utilization, and reduction of manual posting. Preferred candidate profile