Job Summary: The State Retail Head – Store Openings is responsible for driving the strategic expansion of our retail footprint across the state. This leadership role is focused on identifying high-potential locations, overseeing the end-to-end process of launching new stores, and ensuring each new outlet is operationally sound, brand-compliant, and financially successful. The ideal candidate brings strong project management skills, operational expertise, and a proven ability to lead cross-functional teams and drive results in a fast-paced retail environment. Key Responsibilities: Strategic Planning & Expansion Ø Develop and execute a state-level expansion roadmap aligned with the company’s retail growth strategy. Ø Conduct market research and demographic analysis to identify viable micro-locations for new store development. Ø Evaluate site potential using strategic metrics and feasibility studies. Project Management Ø Lead the complete store opening lifecycle—from planning, design, and build-out to launch and post-opening support. Ø Collaborate with cross-functional teams including real estate, construction, design, marketing, and operations. Ø Negotiate with landlords, secure lease agreements, and ensure all regulatory/legal compliances are met. Ø Monitor budgets, timelines, and resources to ensure project efficiency and cost-effectiveness. Sales & Operations Ø Set sales and profitability targets for new store launches. Ø Ensure seamless operational readiness including inventory, staffing, and technology enablement. Ø Track performance metrics, analyze sales data, and implement strategies for ongoing improvement. Ø Maintain high operational standards and ensure stores reflect brand excellence. Team Leadership & Development Ø Recruit, train, and mentor store leadership and staff for all new locations. Ø Create a performance-driven culture focused on customer service, team collaboration, and growth. Ø Encourage team engagement and foster a positive, inclusive workplace environment. Stakeholder Management Ø Build strong working relationships with internal stakeholders, franchisees, landlords, and external partners. Ø Provide regular updates to leadership on store opening progress, challenges, and achievements. Ø Serve as the primary point of contact for key state-level retail expansion matters. Compliance & Standards Ø Ensure all new stores comply with local regulations, safety protocols, and company policies. Ø Uphold visual merchandising and brand identity standards across all locations. Skills & Qualifications: Ø Minimum 5–10 years of experience in retail operations, with a strong focus on new store openings and expansion. Ø Demonstrated ability to manage large-scale, multi-location retail projects. Ø Strong leadership skills with experience in team development and management. Ø Proficient in budgeting, financial planning, and performance analysis. Ø Excellent negotiation, communication, and stakeholder management skills. Ø Bachelor’s degree in business administration, Retail Management, or a related field (MBA preferred). Ø Willingness to travel extensively across the state as required.

Job Summary: The Service Manager is responsible for managing the service team, ensuring effective and timely maintenance, repair, and support. This role involves leading and coordinating service technicians, and Other department Team also responsible to Construct/Upgrade Service center as per requirement. Key Responsibilities: Manage a team of service technicians/ (Inventory Team/6s Team/Technical Team/Supervisor Etc. Responsible for Audits of all Service Centre (Spare Parts Audit /CRM Audits etc.)and submit the report to HO every Quarterly. Also responsible to manage the Inventory (CRM Inventory & Physically Inventory, ESD Tools/Equipment Inventory Etc. Conduct performance evaluations /set goals/and provide training for team members. Ensure high levels of customer satisfaction through excellent Delivery within in One Hour TAT. Manage customer expectations and resolve service-related complaints. Prepare and present regular reports to management on service operations performance. Manage inventory of tools, parts, and supplies required for service operations. Act as the escalation point for any significant customer service issues Collaborate on new service initiatives and customer engagement strategies. Track and report key performance indicators (KPIs) such as response times, service completion rates, and customer satisfaction scores. Check Daily reports and take Corrective Action and identify the Area of Improvement. Check all claims are properly submitted by Service Team through V-Chat (Check all Invoices). Implementing a new process at all the SVC share by HO (CRM Process/Technical Process/6s Process etc.). Coordinate with other departments to resolve complex service issues. Regular meeting with HO Team Regarding New process/NPS/. New Service Center Setup: Lead the planning and development of the new service center, including site selection, 3D designs, and layout . Coordinate with vendors to ensure the timely completion of the Site. All Invoices & PPT data need to submit to VIVO as per requirements. Qualifications: - 3-5 years of experience in a service management role, ideally in a mobile. Technical knowledge of the equipment or assets being serviced. Excellent leadership and team management skills. Proficiency in service management software and tools. Minimum Diploma/Graduation in Electronics/Computer Science/Electrical is mandatory. Working Conditions: Full-time position with potential for overtime during peak periods. Work is primarily conducted in a service Centre or similar environment. This role often requires travel to Service Centre locations, managing service operations.