Senior Service Desk Representative(Security Monitoring) Diebold Nixdorf

4.0 - 8.0 years

0 Lacs

hyderabad, telangana

On-site

You will be part of a dynamic team at Diebold Nixdorf, where we strive to automate, digitize, and transform the banking and shopping experiences of over 75 million people worldwide in today's hyper-connected consumer-centric environment. Your role will be crucial in connecting individuals to commerce and ensuring a seamless user experience. Your responsibilities will include providing proactive user helpdesk services, responding to inbound customer service requests, diagnosing and resolving hardware and software issues, performing software distribution, updating tickets, and maintaining effective communication with customers. Utilizing various tools and resources, including remote access tools, you will efficiently handle tasks to meet customer needs. As part of your role, you will receive incident and service requests, provide technical security support for complex issues, conduct detailed technical analysis, and utilize the corporate knowledge base to guide customers through incident resolution steps. In cases where remote resolution is not possible, you will offer recommendations to field service technicians for onsite support. Additionally, you will gather data on recurring or systemic failures, develop reports for management, deliver hardware and software training to junior team members, and possess expertise in Symantec Endpoint Protection, threat analysis, virus monitoring, cleanups, password management, and migration of environments. To excel in this role, you must have excellent communication skills, a minimum of 4-6 years of relevant experience in Service Desk Support, and a combination of education and experience. Proficiency in the local/client's language as well as business English is essential for effective communication with stakeholders. Join us at Diebold Nixdorf and be a part of our mission to enhance the digital experiences of millions of individuals worldwide. #LI-SA1,

Posted 3 weeks ago

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