About the job: Key responsibilities: 1. Respond to customer queries via chat and ticket-based systems 2. Handle support issues in a professional, timely manner 3. Maintain accurate documentation and status of all interactions 4. Collaborate with internal teams to ensure resolution quality Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: ₹ 2,28,000 - 2,64,000 /year Experience: 1 year(s) Deadline: 2025-09-05 23:59:59 Other perks: 5 days a week Skills required: English Proficiency (Spoken) and English Proficiency (Written) Other Requirements: Immediate joiners preferred Excellent written communication in English (Urdu proficiency is a plus) Prior experience in chat or email support 0–3 years of experience in customer service (BPO/Telecom/Travel preferred) Strong typing speed and attention to detail Minimum qualification: Diploma or Bachelor's degree Proficient with basic computer applications and CRM tools About Company: VPS is a leading new age outsourcing and consulting services firm, currently based in Delhi NCR, with branches in USA and UAE. It is lead and managed by highly qualified professionals having experiences in different geographies as well as different industries, bringing and offering a vast horizon of insights and solutions for our clients.