Viral Pitch Technologies PVT. LTD.

Job Title: Customer Relationship Manager Location: On-site Sector 44, Gurugram, India Type: Full-Time Working Day & Hours: Monday to Friday, 10:00 AM 7:00 PM Interview Mode : Face to face Only Experience :- 0 to 2 years About Viral Pitch: Viral Pitch is a leading self-serve influencer marketing platform designed to help brands leverage the power of authentic content and meaningful influencer relationships. We deliver data-driven influencer marketing solutions that enable brands to achieve their objectives through genuine engagement and measurable impact. Founded in 2019 and headquartered in Gurugram, our mission is to seamlessly connect brands with the right influencers for impactful collaborations. Job Overview : We are seeking a highly motivated CRM Executive to join our team. The ideal candidate will be responsible for responding to inbound communications from influencers, resolving their queries, and ensuring smooth communication between influencers and our platform. This role will involve handling both emails (70%) and phone calls (30%) to deliver exceptional customer service and support. Responsibilities: ➢ Respond to all inbound emails and calls from influencers in a timely and professional manner. ➢ Resolve influencer queries and provide accurate information or solutions as needed. ➢ Maintain detailed records of communications and resolutions in the CRM system. ➢ Collaborate with other teams to ensure influencers issues are addressed efficiently. ➢ Track and monitor the status of influencer campaigns, providing updates and clarifications as necessary. ➢ Proactively identify common concerns or challenges and suggest improvements to streamline processes. ➢ Ensure high standards of customer satisfaction are met consistently. ➢ Occasionally make outbound calls to influencers for follow-ups or to provide additional support. Requirements : ➢ Bachelor's degree in Marketing, Communications, Business, or related field. ➢ Proven experience in customer service, CRM, or influencer marketing. ➢ Excellent written and verbal communication skills. ➢ Ability to manage multiple tasks and prioritize effectively in a fast- paced environment. ➢ Proficiency in CRM systems and other communication tools. ➢ Strong problem-solving skills and attention to detail. ➢ Ability to work both independently and as part of a team. Job Type: Full-time Pay: ₹21,000.00 - ₹25,000.00 per month Work Location: In person