Vibgyor Enterprises Hiring For Technical support

We are hiring for "Network Support engineer" for Mnc (It service and BPO Consulting services provider) Working Location: Chennai Domain: Bpo- Inbound and Outbound calling Experience- 2+ years Key Responsibilities: As a Mid-Sr. level Network support engineer, you will be providing support to customers, using VMware by Broadcom products, in isolating, diagnosing, reproducing, and fixing technical issues promptly. CCNA (Cisco Network Assurance) Certification is must Resolve customers issues via the telephone, email, or Zoom session Reproducing issues in-house and responding promptly Regular follow-ups with customers with recommendations, updates, and action plans Escalate issues promptly according to standard operating procedures Leverage internal technical expertise, including peers, mentors, knowledge base, community forums, and other internal tools, to provide the most effective solutions to customer issues Create new knowledgebase articles to capture new learning for reuse throughout the organization Participate in technical communications with peers to share best practices and learn about new technologies Focus on an area of technical specialization and attend technical training, Read and work with other technical support engineers on cases that will help cultivate that expertise Knowledge, Skills and Qualification: Minimum2+ YrExp in enterprise technical support in -Experience supporting Vmware vSphere 6x-8x -Experience supporting Vmware EsXi 7 -Experience supporting vCenter Willingness to work in a 24x7 environment. Flexible to work evening/night hours if required. This may change as per business needs General knowledge of L3 and L2 Protocols (Tcp, Udp, Arp, Dhcp, Icmp, Ipv4/Ipv6, Vlan Concepts, Vlan Tagging) Ability to troubleshoot networking issues at the L2-L7 layer. Ability to perform and analyze tcpdump, wireshark, traceroute, route, and netstat data. Interested candidates kindly reach on: varsha12tiwari@gmail.com 7053013122