Venper Academy is looking for Telecaller & Career Advisor to join our dynamic team and embark on a rewarding career journey A telecaller is a customer service representative who contacts customers over the telephone A typical job description for a telecaller includes the following responsibilities: Make outbound calls to customers to promote products and services, or follow up on recent purchases Respond to customer inquiries and provide information about products and services Resolve customer complaints and provide appropriate solutions Keep records of all customer interactions and transactions, updating customer information in a database as necessary Meet and exceed sales and customer satisfaction targets Continuously improve product and service knowledge to provide accurate information to customers Stay up-to-date with industry developments and maintain a working knowledge of competitor offerings Follow all company policies and procedures, including those related to confidentiality and data security Participate in training and development opportunities to improve skills and knowledge Adhere to schedules and work efficiently under pressure to meet deadlines
Venper Academy is looking for Subject Matter Expert to join our dynamic team and embark on a rewarding career journey The Subject Matter Expert is responsible for overseeing and managing key aspects of the role, including strategic planning, team coordination, and ensuring the achievement of objectives Duties include analyzing workflows, optimizing processes, collaborating with cross-functional teams, and ensuring compliance with industry standards Additionally, the role involves reporting on performance, identifying areas for improvement, and implementing innovative solutions to enhance efficiency and effectiveness