Partner Management & Service Governance Airtel

7.0 - 12.0 years

7 - 16 Lacs

gurugram

Work from Office

Role & responsibilities 1. Partner/Vendor Management Act as the primary point of contact for strategic Third party partners and service providers. Manage partner Governance, contract lifecycle, and compliance monitoring. Ensure vendors meet defined SLAs, KPIs, and performance benchmarks. Drive vendor scorecards, quarterly business reviews (QBRs), and renewal discussions. Resolve escalations and enforce service improvement plans where needed. 2. Service Governance Develop and implement governance frameworks, policies, and controls. Monitor service performance metrics across all domain (e.g., network, end-user, infra). Ensure alignment with ITIL best practices and audit/regulatory requirements. Coordinate internal and external teams and track remediation actions. Lead service reviews with business stakeholders, ensuring transparency and alignment. 3. Stakeholder Engagement Collaborate with business leaders, Vendors and procurement team for strategic alignment. Provide regular updates to senior management on service performance and risks. Align third-party services with internal service strategies and transformation goals. 4. Risk & Compliance Management Identify and mitigate risks related to third-party services. Maintain documentation for SLAs, SOPs, DR/BCP readiness, and governance checklists. 5. Continuous Improvement Analyze trends from service reports, customer feedback, and incident data. Lead root cause analysis (RCA) and implement process enhancements. Recommend innovations for cost optimization and service excellence. Preferred candidate profile Bachelors Degree in IT, Telecom, or related field. 8–12 years in vendor management, or partner governance in Telecom Domain. Strong knowledge of ITIL, SLA frameworks, contract management. Experience with enterprise service management tools (e.g., ServiceNow). Exposure to multi-vendor environments and outsourced support models.

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