You are a dedicated and detail-oriented Pre-Sales Service Engineer at Veetrag Computers Pvt. Ltd., supporting the sales and service teams with technical expertise during pre-sales activities. Your responsibilities include conducting product demonstrations, assisting with installations, ensuring customer satisfaction, and obtaining at least 5 signed feedback forms monthly. You hold a bachelor's or master's degree in computer science or a related field and possess cloud certifications such as AWS, Azure, or Google Cloud Platform qualifications, including AWS Certified Solutions Architect. Your proficiency lies in AWS, Azure, or GCP services with hands-on experience, managing identities, legal compliance, and cloud security concepts. You have a solid understanding of cloud networking, including firewall handling and troubleshooting cloud-related issues effectively. You collaborate with stakeholders to design accessible and resilient cloud systems, deploy cloud solutions, set up services, ensure correct integration for optimal performance, and implement security measures to protect cloud-based systems while complying with requirements and best practices. Basic knowledge of Hypervisor and Data Visualization is an added advantage. Veetrag Computers Pvt. Ltd. offers you a competitive salary with a generous commission structure, opportunities for professional growth and development, and a dynamic and collaborative work environment. This is a full-time role based in person.,
As a Pre-Sales Service Engineer at Veetrag Computers Pvt. Ltd., your primary responsibility is to support the sales and service teams by providing technical expertise during pre-sales activities. You will play a crucial role in conducting product demonstrations, assisting with installations, and ensuring customer satisfaction. Your goal will be to obtain a minimum of 5 signed feedback forms from customers each month to monitor and enhance customer experience. Your key responsibilities will include offering pre-sales support by assisting the sales team with technical product knowledge during customer meetings and demos. Additionally, you will conduct site assessments, deliver product presentations to potential customers, and help in preparing technical proposals and configuration documents for IT products. In terms of customer demonstrations and installations, you will be required to perform product installations and provide technical demos either on-site or remotely. It will be essential to ensure the correct setup of products and provide basic training to end-users. You will also need to address customer queries during the pre-sales stage effectively. Furthermore, you will be responsible for collecting and submitting a minimum of 5 signed customer feedback forms monthly. Maintaining records of customer interactions, demo outcomes, and technical requirements will be part of your routine. Generating monthly reports on demo performance, technical issues, and resolutions will also fall under your purview. Collaboration and coordination will be key aspects of your role as you will work closely with the sales, service, and support teams to ensure smooth transitions from pre-sales to post-sales activities. Coordinating with logistics and technical teams for the timely delivery and setup of equipment will be crucial for success. Staying updated with Veetrag Computers" product offerings, especially smart panels, cloud services, and software tools, will be essential. Providing internal training and support to team members whenever necessary will also be part of your responsibilities. To excel in this role, you are expected to hold a Diploma or Bachelor's degree in Electronics, IT, or a related field with at least 3 years of experience in technical support, pre-sales, or service engineering. Effective communication, customer handling skills, the ability to simplify technical concepts for non-technical audiences, and basic knowledge of networking, IT hardware/software, and installation procedures are prerequisites. A willingness to travel locally for onsite demos and installations is also required. Veetrag Computers offers a competitive salary with incentives based on performance, along with training on IT and smart panel products. You can look forward to a collaborative team culture with opportunities for career growth and the chance to work on cutting-edge IT products and customer solutions. This is a full-time position with day and morning shifts at the in-person work location. If you are passionate about technical support, pre-sales activities, and ensuring customer satisfaction, this role could be the perfect fit for you.,