About Veera Health:Veera Health is one of India’s leading women’s wellness brands, offering science-backed care for hormonal health. We specialize in supplements and programs designed specifically for women – including treatments for PCOS, gut health, hair fall, and more. We’ve been published in top U.S. medical journals and have helped tens of thousands of women take control of their health. Our mission is to make wellness elegant and exquisite, delivering expert solutions with a premium experience. About the Role:We’re looking for a smart, fast-learning, and highly reliable individual to join our team as a Customer Support Associate. You’ll play a key role in managing day-to-day customer support operations across both our supplements and programs. In addition to providing timely and empathetic support to our customers, you’ll be expected to track trends, analyze issues, and identify root causes — working across teams to ensure high-quality resolution and a smooth customer experience. Key Responsibilities:• Manage end-to-end customer support for Veera’s supplements and digital healthprograms• Respond to customer queries across WhatsApp, email, and other channels withprofessionalism and empathy• Track, log, and organize all customer queries, complaints, and resolution metrics usinginternal tools• Conduct weekly analysis of customer support data to identify recurring issues andopportunities for improvement• Independently identify root causes of customer complaints and work with operations,logistics, and program teams to fix them• Create and maintain SOPs to streamline support workflows and improve efficiency• Learn and adapt to new tools and systems quickly• Prepare MIS reports as needed and present key insights to the leadership team What We’re Looking For:• Completed bachelor’s degree from a reputed institution, with academic distinction orfirst-class honors• 1–3 years of experience in customer support, operations, or client-facing roles• Excellent communication skills — both written and verbal in English• Analytical mindset with the ability to draw insights from data and present them clearly• Reliable, self-motivated, and proactive — takes full ownership of responsibilities• Adaptable, positive-minded, and eager to learn in a dynamic startup environment• Tech-savvy and able to quickly pick up new tools and processes• Bonus: Prior experience in D2C, health, wellness, or e-commerce startups Why Join Us?• Work at the intersection of women’s health, wellness, and innovation• Be part of a high-growth startup with a mission that matters• Take real ownership from day one and grow into a leadership path• Hybrid work model with an energetic and supportive Mumbai-based team

Veera Health is India’s leading women’s wellness brand — on a mission to make hormonal health simple, beautiful, and effective. Our premium supplements and programs are trusted by thousands of women to manage PCOS, weight, gut health, and more. We’re now looking for a Social Media Assistant Manager who can turn Veera’s Instagram and YouTube into powerful channels for education, storytelling, and growth. This role is perfect for someone who understands what it takes to build a high-quality brand and go viral. You’ll own Veera’s Instagram and YouTube channels — from planning and ideation to posting, engagement, and performance tracking. You’ll work closely with the founders, video editors, and our influencer team to bring the brand to life through compelling short-form video and storytelling. This is a creator-led role — ideal for someone who’s not just managing from behind a screen, but also confident in front of the camera, shooting, scripting, or even editing light content themselves. Key Responsibilities Build and manage weekly content calendars for Instagram and YouTube (long form + Shorts). Post consistently with on-brand captions, hashtags, and publishing strategy. Engage with followers via comments, DMs, polls, and stories. Ensure Veera’s feed and channel feel premium, fresh, and thoughtfully curated Conceptualize high-performing Reels and YouTube Shorts — founder content, UGC, voiceovers, trends, memes. Write scripts, source sounds, and brief editors or designers — or create content directly on your phone when needed. Work closely with the influencer team to repurpose collab content. Confidently record or direct simple shoots with minimal support. Track performance weekly — views, saves, shares, watch time, engagement, follower growth. Identify what’s working and double down on formats or angles. Stay on top of cultural trends and bring fresh ideas every week. About Company: Veera Health is a Sequioa, GFC, and YCombinator-backed digital health company on a mission to fix healthcare for women struggling with chronic conditions. We are starting with a digital platform to help treat Polycystic Ovary Syndrome (PCOS). 90% of women spend years hopping between doctors, struggling with stigma, lack of awareness, and low quality of care. This is especially acute in the case of PCOS, a chronic condition that affects 100 million women in India alone. Our mission is to equalize the gap in access for women by providing scientific healthcare that puts her experience at the center.