Veelo Mobility

Role Task Document: VC Service Executive Introduction: As a leading company in the business of Leasing electric battery-operated 2-wheelers and batteries, we are committed to providing sustainable and eco-friendly mobility solutions. To ensure the smooth functioning of our operations, we are seeking a dedicated Operations Executive to join our team. In this role, you will play a crucial part in managing the day-to-day operations and addressing various tasks related to battery point operations, customer interface, reporting, and more. Your contribution will play a crucial role in providing excellent service to our customers and maintaining the overall functioning of our operations. Responsibilities: VC Service Executive will be responsible for the following tasks: Maintaining Electric Vehicle Fleet: Preparing new vehicles in the fleet for allocation Ensuring timely service of vehicles Advising Customers on proper up-keep of Electric Vehicles & Batteries Ensuring Status update of EVs Under Repair / Ready for allocation on the Backend 2. Repairing Electric Vehicles Assessing damage of EVs Preparing Estimate of damages & submitting to Supervisor / VC Manager Repairing the vehicle as per approved estimate Updating Status of Repaired vehicle to customer / VC Manager 3. Warranty Claims from OEMs Identifying parts to be claimed under warranty from OEM Reporting such parts to Supervisor for claims Replacing such spare parts under warranty 4. Spare Parts Management Reporting to Supervisor for spare parts consumed Reporting to supervisor for any critical spare parts requirements Requirements: Possess technical knowledge and skills as a trained mechanic Familiarity with using WhatsApp for effective communication. Proficiency in using mobile apps for various tasks. Demonstrate a polite and professional attitude towards customers Experience in working in a team Note: This job description is not exhaustive and may be subject to change as per the requirements of the organization.