Designation: Administration Manager Location: Mumbai Department: Administration Desired Candidate Profile • Educational Qualifications & Certifications: Bachelors | Masters in any discipline • Experience Required: Minimum 7 years of experience in Administration Department. • Software Proficiency: Proficiency in Microsoft Office tools, including Excel, PowerPoint, and Word, for reporting, presentations, and documentation. Key Responsibilities: Oversee and manage daily office operations, including facilities management, staff coordination, and office supplies procurement. Supervise administrative staff, ensuring efficient workflow, performance, and adherence to company policies. Develop and implement administrative processes, procedures, and policies to improve office efficiency and productivity. Manage budgets for administrative functions, including expense tracking and financial reporting. Coordinate company events, meetings, and travel arrangements, ensuring smooth logistical support for all operations.
Designation: Front Desk Executive Role & responsibilities Follow a well-defined welcoming protocol, which includes greeting the customer warmly, providing any necessary information, and guiding them through the initial stages of their visit. Respond to telephone, email, and walk-in inquiries from prospective customers, senior management, vendors, and other stakeholders. Manage the reception area, visitor logs, and feedback forms to ensure all records are properly maintained. Oversee that all necessary equipment and supplies are available and functional to support a seamless visitor experience. Coordinate with administrative staff to ensure optimal scheduling, attendance, and performance. Facilitate property tours, presentations, and one-on-one discussions as required. Work closely with the sales team to ensure a smooth transition for potential buyers and existing customers. Desired Candidate Profile Educational Qualifications & Certifications: Bachelors degree Core Competencies: Efficient organizational skills, attention to detail, and proficiency in managing office operations, and scheduling. Strong verbal and written communication. Strong multitasking abilities and managing multiple visitors and activities simultaneously. Software Proficiency: Proficiency in Microsoft Office tools, including Excel, PowerPoint, and Word, for reporting, presentations, and documentation.
Designation: Senior Executive - Customer Relationship Management Role & responsibilities Build and maintain relationships with the entire customer base assigned; by ensure constant engagement with customers during the life cycle and moments of planned spontaneity. Planned wow moments executed to perfection at important stages in the customer lifecycle like welcome, agreement and handover of possession. Sending welcome emails to customers along with intimation of customer relationship manager email. Assisting customers on allotment of Flats, Registration, Cancellation, Bank Loan. Coordinating for Bank Loan NOC, Payment Follow ups, Sending Payment Receipts. Responsible in maintaining MIS and report to the line manager. Responsible for sending Demand Letter, Payment receipt, Allotment Letter. Attending customers with their queries to resolve and ensure 100% satisfactory with the adequate resolution to the query. Collection of payment dues, against demands generated with construction progress. Preferred candidate profile Educational Qualifications & Certifications: Bachelors degree in business administration, Marketing, or a related field. MBA is preferred. Core Competencies: Efficient organizational skills, strong leadership and team management skills, attention to detail, decision making skills, strong verbal communication, negotiation and interpersonal skills. Software Proficiency: Ms Office