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A hospital receptionist's responsibilities include greeting patients and visitors, answering phone calls, scheduling appointments, managing patient records, and verifying insurance information. They are also responsible for handling payments and billing inquiries, maintaining a clean and organized reception area, and ensuring patient confidentiality. Patient and visitor services Greet and welcome patients and visitors, providing directions and assistance. Answer phone calls and direct inquiries to the appropriate departments. Comfort patients and answer their questions to reduce anxiety and ensure a positive experience. Assist patients with filling out necessary forms and paperwork. Administrative and clerical tasks Schedule and confirm patient appointments. Update and maintain patient records, including personal and financial information. Scan insurance cards and verify insurance coverage. Handle co-pays, process payments, and answer billing-related questions. Manage the physical and digital filing of patient records. Keep the reception area clean, organized, and well-maintained. Order and manage office supplies. Communication and coordination Notify healthcare providers of patient arrivals. Communicate effectively with doctors, nurses, and other staff members. Arrange hospital admissions and referrals for other services. Maintain the confidentiality of patient and hospital information.