VCAN & Co

Onboarding new clients and developing working relationships. Interacting and building relationships with clients to ensure their satisfaction. Managing a team of Client Services Representatives. Creating client service strategies and overseeing their implementation. Maintaining accurate client records. Drafting accurate reports for management about whether business goals are being met. Making recommendations for improvement based on performance metrics. Generating sales or service reports for clients and senior management. Coaching and supporting team members to help them meet company goals. Keeping documentation and records of client interactions for training purposes. Conducting customer service presentations and workshops. Developing surveys and obtaining client information. Offering advice to clients on products or services. Qualification: Client Servicing candidates with 2 to 5 years of experience in client servicing from Digital Agencies / Mainline Advertising Agencies should apply. Solid Analytical & leadership capability Candidates with strategic account planning skills & experience would be an advantage. In sync with the fast-evolving digital media environment