You will be responsible for managing both Domestic and International bookings including Air Tickets, Hotel Bookings, Packages, and Visas. Your main duties will involve driving sales of domestic and international holiday packages, directly selling packages to customers, designing itineraries, vacation packages, costing, and hotel bookings. Additionally, you will need to maintain and develop customer relationships, monitor competitors" activities, and ensure error-free updating and handover of sales files. To excel in this role, you should possess basic knowledge of holiday destinations, have fluent communication skills in English, exceptional attention to detail, and excellent customer service skills. A positive attitude, discipline, performance focus, high expertise, and proficiency in personal computers and related software applications are also required. You should be able to work flexible hours, including evenings and weekends, have knowledge of cash management principles, and be able to work well under pressure as part of a team. Previous experience in the same trade is preferred, along with basic geographical knowledge. Proficiency in accurately processing complaints using GDS travel systems, showing empathy to customers, meeting or exceeding individual and team goals, effectively using telephone systems, and adhering to client service level agreements is essential. An IATA qualification is preferred, fluency in English is required, and knowledge of GDS would be an additional benefit. This is a full-time, permanent position with a day shift schedule. The ideal candidate should have at least 1 year of work experience and be proficient in English. In summary, as a Booking Agent, you will play a vital role in the sales and coordination of domestic and international holiday packages. Your attention to detail, customer service skills, and ability to work effectively as part of a team will contribute to the success of the company.,
You will be responsible for managing both Domestic and International bookings including Air Tickets, Hotel Bookings, Packages, and Visas. Your main duties will involve: - Driving sales of domestic and international holiday packages - Directly selling packages to customers - Designing itineraries and vacation packages - Costing and hotel bookings - Maintaining and developing customer relationships - Monitoring competitors" activities - Ensuring error-free updating and handover of sales files To excel in this role, you should possess: - Basic knowledge of holiday destinations - Fluent communication skills in English - Exceptional attention to detail - Excellent customer service skills - Positive attitude, discipline, and performance focus - High expertise and proficiency in personal computers and related software applications - Ability to work flexible hours, including evenings and weekends - Knowledge of cash management principles - Ability to work well under pressure as part of a team Previous experience in the same trade is preferred, along with basic geographical knowledge. Proficiency in accurately processing complaints using GDS travel systems, showing empathy to customers, meeting or exceeding individual and team goals, effectively using telephone systems, and adhering to client service level agreements is essential. An IATA qualification is preferred, fluency in English is required, and knowledge of GDS would be an additional benefit. This is a full-time, permanent position with a day shift schedule. The ideal candidate should have at least 1 year of work experience and be proficient in English. In summary, as a Booking Agent, you will play a vital role in the sales and coordination of domestic and international holiday packages. Your attention to detail, customer service skills, and ability to work effectively as part of a team will contribute to the success of the company.,