VAHDAM® India

Job Title: Customer Experience – Associate Department: Customer Experience (CX) Location: Noida About VAHDAM® India VAHDAM® India is a global wellness brand that brings India’s finest teas, superfoods, and botanicals directly from the source to consumers across the world. With a strong commitment to quality, innovation, and sustainability, VAHDAM® India has built a presence in over 130 countries and earned recognition from leading global platforms. We take pride in being a Certified Climate Neutral, Plastic Neutral, and B Corp company, ensuring that our growth positively impacts both people and the planet. Key Responsibilities Address customer inquiries and concerns promptly and courteously across various platforms — chat, calls, emails, social media DMs, and comments. Analyze customer feedback and data to identify trends, insights, and areas for improvement in the overall customer journey. Manage VAHDAM® India’s Online Reputation (ORM) by actively monitoring and responding to reviews, ratings, and mentions across platforms. Drive Voice of Customer (VOC) initiatives, including NPS (Net Promoter Score) tracking, surveys, and analysis to measure satisfaction and loyalty. Collaborate cross-functionally with other teams to address customer pain points and improve the brand experience. Develop and implement strategies to enhance customer satisfaction, retention, and advocacy. Maintain detailed documentation of customer interactions and ensure resolutions within defined SLAs. Qualifications & Skills 1–3 years of experience in Customer Experience, Customer Support, or related roles (preferably in e-commerce or consumer goods). Strong analytical and problem-solving skills with the ability to interpret data and derive actionable insights. Hands-on experience with Online Reputation Management (ORM) tools and customer feedback platforms. Familiarity with NPS and VOC programs to assess and improve customer sentiment. Excellent communication skills, both written and verbal. Empathetic, proactive, and detail-oriented, with a passion for delivering exceptional customer experiences. Other Details Work Schedule: Monday to Saturday (Alternate Saturdays working)