V N Technologies

Key responsibilities Outbound calling: Initiating calls to potential or existing customers to promote products, services, or offers. Lead generation: Following up with prospects and gathering contact information to create a pipeline of potential customers. Customer service: Answering incoming calls to provide information, resolve issues, and handle complaints. Sales and persuasion: Persuading customers to make purchases, close sales, or schedule appointments. Record keeping: Maintaining accurate and up-to-date records of customer interactions, sales, and feedback in a CRM or database. Product knowledge: Understanding the features, benefits, and pricing of the products or services being offered to answer questions effectively. Essential skills and qualifications Communication: Excellent verbal communication, active listening, and persuasive speaking skills are crucial for any telecaller role. Computer proficiency: Basic knowledge of computer applications and CRM systems is necessary for data entry and call tracking. Product knowledge: A thorough understanding of the company's offerings to effectively explain them to customers. Problem-solving: The ability to handle customer objections and resolve issues on the spot. Time management: The ability to manage time effectively to maximize the number of calls and achieve productivity goals. Professionalism: A professional demeanor and a confident, self-determined attitude are vital for success.