Roles and Responsibilities: Responsible for identifying and assessing training needs within an organization, developing training plans, and implementing various training methods to enhance employee skills and performance. Monitor, evaluate, and score Outbound/inbound calls against established quality assurance. Identify and assess future and current training needs through job analysis and consultation with line managers. Audit calls to gauge call quality and gather actionable insights. Give feedback for the audited calls to drive quality and conversion improvement. Publish reports based on audit findings. Draw an overall or individualized training and development plan that addresses needs and expectations. Prepare and present performance analysis, QA reports, and/or other information on quality performance. Train, onboard, and evaluate new trainers. Monitor employee performance and response to training. Evaluate employee performance to gauge where skills are lacking. Develop training manuals that target tangible results. Conduct effective induction and orientation sessions. Monitor and evaluate the training programs effectiveness, success, and ROI periodically and report on them. Collaborate with various departments to ensure employees receive the necessary training and design training documents. Skills Required: Excellent communication and leadership skills. MS Office proficiency Strong writing and record-keeping ability for reports and training manuals. Proven work experience as a sales trainer and auditor. Ability to plan, multi-task, and manage time effectively. Qualification: Graduate & Above Job Type: Full-time Pay: ₹35,000.00 - ₹65,000.00 per month Benefits: Health insurance Internet reimbursement Paid sick time Provident Fund Schedule: Day shift Ability to commute/relocate: Basni, Jodhpur, Rajasthan: Reliably commute or planning to relocate before starting work (Preferred) Work Location: In person
We are looking for a skilled and knowledgeable UPSC Subject Content Developer to be a part of our team. As a Content Developer, your primary responsibility will be to create high-quality educational content focusing on UPSC and related subjects. This will require conducting thorough research, organizing information, and crafting engaging and informative content materials like textbooks, study guides, lesson plans, and online resources. Your tasks will include developing a deep understanding of the target audience, which includes students and educators, in order to tailor content that meets their requirements and aligns with educational standards. You will need to structure information logically and coherently, ensuring that even complex concepts are presented in a clear and accessible manner. Additionally, you will be responsible for writing and editing content for various educational materials, ensuring accuracy, coherence, and alignment with the intended learning outcomes. Collaboration with instructional designers, subject matter experts, and other stakeholders will be crucial to ensure that the content meets instructional objectives and aligns with the overall curriculum. Incorporating multimedia elements like images, diagrams, and interactive features to enhance the learning experience and engage the audience will also be part of your role. It will be essential to revise and update existing content based on feedback to ensure continuous improvement and alignment with evolving educational standards. Staying informed about the latest developments and research in the field of UPSC and related subjects will be necessary to keep the content current and relevant. Adhering to project timelines and delivering content within agreed-upon deadlines is pivotal. Furthermore, collaborating with the design and production teams to effectively integrate the content into the final educational products will be part of your responsibilities. Requirements: - Bachelor's degree or higher in a relevant field (Master's degree preferred) - Strong knowledge and understanding of UPSC and related subjects, with a requirement of having cleared UPSC prelims - Proven experience in content development, preferably in an educational context - Excellent research skills with the ability to critically evaluate information from various sources - Exceptional writing and editing skills with attention to detail - Ability to simplify complex concepts into clear and concise explanations suitable for the target audience Job Type: Full-time Application Question(s): - Have you cleared the UPSC prelims Education: Bachelor's (Preferred) Experience: Content writing: 1 year (Preferred) Location: Prayagraj, Uttar Pradesh (Required) Work Location: In person Application Deadline: 01/05/2025,
You will be responsible for interacting with potential/prospective students and their parents through various channels such as emails, telephone calls, and live website chats. Your main objective will be to inform them about the relevant program, provide information about program features and their benefits, and guide them through the admissions decision-making process. This will involve calling and following up with potential students and parents, understanding their interests and expectations, and pitching suitable programs accordingly. You will need to generate qualified leads, provide complete information about courses/programs, and maintain constant communication through phone, email, chat, and social media. To excel in this role, you should possess excellent communication skills (both verbal and written), superior people skills, and the ability to present program details effectively over the phone. Prior experience in Customer Service, Call Center, Inbound Sales, Outbound Sales, or Telemarketing would be beneficial but not mandatory. The ideal candidate must be young, smart, active, and have good convincing skills. Additionally, you should be enthusiastic, dedicated, self-motivated, and have a positive attitude. Working well in a team with a high people orientation is essential for this position. The desired candidate should hold an MBA/Graduate degree in any discipline. Freshers are also welcome to apply for this role. Knowledge of MS Office software suite is desirable, and fluency in both English and Hindi is a must. The job entails making dozens of daily calls (70-100), generating interest, qualifying prospects, and ensuring new admissions. This full-time position offers perks and benefits as per industry standards, with day shift timings from 10 am to 6 pm. The job location is in Jodhpur, Jaipur, Indore, Prayagraj, or WFH. If you meet the requirements and are interested, please book an appointment by filling out a form. For any queries, feel free to contact 9251665213. Education: Bachelor's degree (Required) Experience: 1 year of total work experience and 1 year of B2C Tele sales (Required) Language: Fluency in English (Required) and Hindi (Preferred),