US Tech Support Agent (Voice Process)

As an International Technical Support Agent for Printer, Router & Software Troubleshooting in Noida Sec 6, you will be responsible for providing remote technical support to international clients. Your role will involve managing inbound and outbound calls, guiding customers through printer and software installation, and ensuring high levels of customer satisfaction. You must have strong troubleshooting skills, excellent spoken English, and prior experience in tech support, especially with printer devices and Windows-based software. Key Responsibilities: - Manage inbound and outbound calls for technical support related to printers and associated software. - Guide customers through installation and setup of printer and software. - Follow escalation protocols for unresolved issues. - Maintain high levels of customer satisfaction and service quality. - Meet daily performance targets and adhere to shift schedules. Requirements: - Minimum 1 year of experience in technical support (printers/software) in an international voice process. - Excellent English communication skills - verbal and written. - Strong knowledge of printer troubleshooting, Windows OS, network printing, and basic software installation. - Must be comfortable working night shifts (US Shift). - No cab facility provided. In this role, you will work night shifts or US shifts, 5 or 6 days a week depending on the project. This is a full-time, permanent position based in Noida Sec 6.,