US Team Payroll Resolution Operations

Join our US Payroll team. In India, we provide a comprehensive range of Corporate & Investment Banking, Commercial Banking, Asset & Wealth Management, and Corporate functions services and solutions to our clients, executing important financial transactions and providing essential strategic advice. Our Global Service Centers (GSCs) in Mumbai, Bangalore, and Hyderabad are strategically positioned to support the firm’s operations regionally and globally, providing comprehensive strategic support across technology and business operations processing to all lines of business and corporate functions.

Job Summary

As a US Team Payroll Operations within the US payroll team, you will be responsible to efficiently manage and resolve cases within the Service Now platform, ensuring compliance with US payroll and tax regulations.

Job responsibilities

• Manage and resolve cases related to time operations, payroll, and tax within the Service Now platform.
• Ensure accurate and timely processing of payroll transactions in compliance with US regulations.
• Collaborate with HR and finance teams to address payroll discrepancies and tax-related issues.
• Maintain up-to-date knowledge of US payroll and tax laws and regulations.
• Provide exceptional customer service to employees by addressing inquiries and resolving issues promptly.
• Generate reports and analyze data to identify trends and areas for improvement in payroll and time operations.
• Assist in the development and implementation of payroll policies and procedures.
Participate in audits and ensure compliance with internal and external standards.

Required qualifications, capabilities and skills

• Strong in excel, analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Knowledge of federal and state payroll regulations.
• Ability to work collaboratively in a team environment.
• Agile and open to change
• Educational Qualification: Graduation
• Shift Timings: IST 5pm to 2am