Uronova - Dr. Amit Kundu

JOB DESCRIPTION — 𝐓𝐞𝐥𝐞𝐜𝐚𝐥𝐥𝐞𝐫 / 𝐏𝐚𝐭𝐢𝐞𝐧𝐭 𝐂𝐚𝐫𝐞 𝐄𝐱𝐞𝐜𝐮𝐭𝐢𝐯𝐞 Uronova - Dr. Amit Kundu 𝐊𝐢𝐝𝐧𝐞𝐲 & 𝐒𝐭𝐨𝐧𝐞 𝐇𝐨𝐬𝐩𝐢𝐭𝐚𝐥 (𝐃𝐰𝐚𝐫𝐤𝐚 – 𝐍𝐚𝐧𝐠𝐥𝐢 𝐌𝐞𝐭𝐫𝐨) 📌 Position: Telecaller / Inside Sales (Healthcare) 📌 Experience: 6 𝐦𝐨𝐧𝐭𝐡𝐬 – 2 𝐲𝐞𝐚𝐫𝐬 (𝐇𝐞𝐚𝐥𝐭𝐡𝐜𝐚𝐫𝐞/𝐈𝐧𝐬𝐮𝐫𝐚𝐧𝐜𝐞 𝐩𝐫𝐞𝐟𝐞𝐫𝐫𝐞𝐝) 📌 Salary: ₹18,000 – ₹25,000 + 𝐈𝐧𝐜𝐞𝐧𝐭𝐢𝐯𝐞𝐬 (𝐏𝐞𝐫𝐟𝐨𝐫𝐦𝐚𝐧𝐜𝐞-𝐛𝐚𝐬𝐞𝐝) 📌 Location: Dwarka – Nangli Metro, Delhi 📌 Timing: 10:00 AM – 7:00 PM ⸻ ⭐ 𝐀𝐛𝐨𝐮𝐭 𝐭𝐡𝐞 𝐑𝐨𝐥𝐞: We are looking for a confident and responsible Telecaller / Patient Care Executive to handle enquiries for: • Circumcision • Kidney stone treatment (URS/PCNL/RIRS) • Other urology procedures You will be responsible for calling leads, counselling patients, booking consultations, and ensuring smooth follow-ups. ⸻ ⭐ Key Responsibilities: 👉 1. Lead Calling & Conversion • Call leads from Facebook, Instagram, Google Ads • Explain procedure options (laser/stapler, URS/PCNL) • Share pricing and appointment details • Convert enquiries into clinic visits / consultations 👉 2. Patient Counselling • Understand patient problem calmly • Guide them with empathy • Help them choose the right procedure • Explain benefits, recovery, insurance options • Maintain a friendly and reassuring tone 👉 3. Follow-Up • Maintain daily follow-up tracker • Call warm leads 2–3 times/day • Ensure patients reach clinic on time • Follow up with patients after consultation 👉 4. Coordination • Coordinate with doctor and clinic staff • Schedule procedures • Help with insurance document collection • Update CRM/Excel sheets regularly ⸻ ⭐ Required Skills: • Excellent communication in Hindi (English basic OK) • Strong persuasion and soft selling skills • Comfortable calling 80–120 leads/day • Experience with medical/insurance/sales calls preferred • Basic knowledge of Excel / WhatsApp / Google Sheets • Calm, polite, and patient-friendly attitude ⸻ ⭐ Perks & Benefits: • Fixed salary + incentives for conversions • Friendly work environment • Training provided • Opportunity to grow into clinic admin role • Work directly with specialist urologist ⸻ ⭐ How to Apply: Call/WhatsApp your CV to: 📞 8130068103, 9090626287 Or send email to: 📧 care@doctorkundu.com, digital@doctorkundu.com