Urgent | International BPO- Hiring for Fraud Analyst - Immediate Joiners Only

Risk Investigator Associate acts as a first point of contact ensuring a high-quality, secure, and customer-centric experience while mitigating risks and ensuring compliance.

Review transactions and all available information to understand our customers while respecting all identities.Make customer-centric decisions and take the path of least resistance to protect our customers.Observe customer transactions to identify fraudulent activities such as account takeovers, friendly fraud, theft, and other similar risks.Exhibit a bias for action on observed patterns and trends, and take ownership by providing timely and accurate resolutions based on customer and market needs.Aim for excellence during goal setting, keeping continuous improvement foremost in mind, whether for personal development or process enhancement.Identify suspicious activities and unusual patterns that could result in fraud, including, but not limited to, AML issues and activities reported by other staff members.Contact customers and banking institutions to verify legitimate transactions and payment information. Communicate effectively, showing respect, genuine empathy, and care.Properly document all interactions and findings using the organization's tools and platforms.Be data-driven when presenting feedback and recommendations.Take inbound and outbound calls to request additional documents for KYC, compliance, and/or to mitigate risk behaviors.

Experience, Education, Age

At least 1 year of BPO or call center experience in risk and fraud management, preferably within financial accounts or industries such as insurance, travel, telecommunications, logistics, procurement, e-commerce, and retail.

Experience should involve roles focused on fraud prevention and tasks such as payment processing, managing debit and credit card transactions, handling reimbursements, and resolving disputes.

Process improvement and documentation experience is a plus.Six Sigma Certification: Yellow Belt is a plus.

College Graduate or completed 3 year Bachelors College Degree.A Bachelor's Degree in Management, Finance, Business or related fields is an advantage.Candidates must be of legal working age.

Salary:

Gross CTC : 37500/- > 450000/-

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9226639337 / 8983678989