As a Cloud Telephony Support (L1) at our Hiring Partner, a Leading Software Product Company based in Gurgaon, you will be responsible for handling client queries through various channels such as calls, chats, or tickets. Your primary goal will be to provide accurate and timely responses to ensure a positive customer experience. To excel in this role, you should possess strong verbal communication skills in English and have a genuine passion for customer service. Your key responsibilities will include maintaining a deep understanding of the company's products and services, staying updated on new features, and documenting customer interactions and resolutions in the support management system. By consistently delivering exceptional customer service, you will contribute to achieving high Customer Satisfaction (CSAT) scores. Additionally, you will collaborate with cross-functional teams, including L2 support, billing, and network operations, to resolve customer issues effectively. To succeed in this role, you must demonstrate excellent customer service skills with a customer-centric approach, as well as strong verbal and written communication skills to convey technical concepts clearly. The ability to work independently and collaboratively in a fast-paced environment, along with strong multitasking and prioritization skills, will be essential. Proficiency in support ticketing systems, CRM software, and other relevant tools is also required. Moreover, you should be adaptable to shifting priorities and evolving technologies. The ideal candidate will be highly energetic, self-motivated, and flexible to work in rotational shifts, including weekends and holidays, to support customers across different time zones. Educational qualifications required for this position include a degree in Btech, BCA, or BSc IT, with a year of passing in 2023, 2024, or 2025. Our client, a globally recognized IT consulting and solutions provider with over 15 years of experience, has successfully empowered communication systems for 1,500+ clients, including industry leaders such as Uber, SAP, Cipla, and OLA. By joining our team, you will have the opportunity to work with leading cloud telephony products, learn and grow in a supportive work environment, and collaborate with diverse teams to develop cross-functional expertise. If you are passionate about customer service, have strong communication skills, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity. Our team will assess your qualifications, and only qualified candidates will be eligible for the final interview. We look forward to connecting with you to discuss this role further.,
As a Cloud Telephony Support (L1) at our hiring partner, a leading software product company located in Gurgaon, you will be responsible for handling client queries through calls, chats, or tickets. Your primary goal will be to provide accurate and timely responses to ensure a positive customer experience. To excel in this role, you must possess strong verbal communication skills in English and have a genuine passion for customer service. You will be expected to maintain a deep understanding of the products and services offered by the company and stay updated on new features to provide customers with accurate information. Your commitment to delivering exceptional customer service will be crucial in ensuring high customer satisfaction (CSAT). Documenting customer interactions, inquiries, and resolutions in the support management system will be an essential part of your daily responsibilities. Collaborating with cross-functional teams, including L2 support, billing, and network operations, will be necessary for issue resolution. You should be prepared to work rotational shifts, including weekends and holidays, to support customers across different time zones effectively. In addition to excellent customer service skills and a customer-centric approach, you should possess strong verbal and written communication skills to explain technical concepts clearly to diverse audiences. The ability to work both independently and collaboratively in a fast-paced environment is essential. Strong multitasking and prioritization skills will help you manage tasks efficiently and meet deadlines. Proficiency in support ticketing systems, CRM software, and other relevant tools is also required. Furthermore, adaptability to shifting priorities and evolving technologies is crucial for success in this role. If you are highly energetic, self-motivated, flexible to work in shifts, and eager to learn and grow in a supportive work environment, this opportunity is perfect for you. Our client, a globally recognized IT consulting and solutions provider with over 15 years of experience, has empowered communication systems for numerous industry leaders. By joining our partner, you will have exposure to leading cloud telephony products, opportunities to develop cross-functional expertise, and collaborate with diverse teams. If you are ready to take on this exciting challenge, apply now, and our team will assess your qualifications for the role.,