1. Coordinate with instructors and ensure the smooth delivery of training sessions. 2. Assist in the scheduling of training sessions and ensure instructors are available. 3. Address customer inquiries related to training schedules and licensing. 4. Provide regular updates on the status of operations and suggest actionable improvements.
Upride is reimagining India’s driving education ecosystem with tech-enabled training, transparency, and safety. From learner enrollment to licensing, we make the journey simple, trustworthy, and professional. We are looking for a proactive and patient **Customer Support Executive** who will act as the bridge between learners, instructors, and the Upride operations team. Your primary responsibilities will be to: ✔ Handle disputes or misunderstandings ✔ Provide timely updates to learners ✔ Ensure an overall smooth customer experience This is not a call-center style role — it requires **empathy, communication skill, and problem-solving**, not scripts. ### **Key Responsibilities** * Manage customer communications across **phone calls, WhatsApp, email, and in-app chat**. * Resolve disputes between learners and instructors with fairness and professionalism. * Share timely updates regarding classes, schedule changes, pickup/drop details, or instructor assignment. * Keep accurate records of each customer query, follow-up, and resolution. * Coordinate with operations team to ensure quick issue resolution. * Escalate critical issues to the management team when needed. * Provide a “warm and trusted” experience throughout the learner journey. Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Work Location: In person
Upride is reimagining India’s driving education ecosystem with tech-enabled training, transparency, and safety. From learner enrollment to licensing, we make the journey simple, trustworthy, and professional. We are looking for a proactive and patient **Customer Support Executive** who will act as the bridge between learners, instructors, and the Upride operations team. Your primary responsibilities will be to: ✔ Handle disputes or misunderstandings ✔ Provide timely updates to learners ✔ Ensure an overall smooth customer experience This is not a call-center style role — it requires **empathy, communication skill, and problem-solving**, not scripts. ### **Key Responsibilities** * Manage customer communications across **phone calls, WhatsApp, email, and in-app chat**. * Resolve disputes between learners and instructors with fairness and professionalism. * Share timely updates regarding classes, schedule changes, pickup/drop details, or instructor assignment. * Keep accurate records of each customer query, follow-up, and resolution. * Coordinate with operations team to ensure quick issue resolution. * Escalate critical issues to the management team when needed. * Provide a “warm and trusted” experience throughout the learner journey. Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Work Location: In person